Young Entrepreneur Grows IT Business with Postcode Look-Up
Postcode Anywhere's address auto-fill "underpins" customer service levels, says computer expert.
- (1888PressRelease) July 06, 2011 - Worcester, UK - A young Scottish IT entrepreneur has highlighted the importance of address auto-fill for a "highly professional approach to customer service."
Nick Cohen established PCR Computer Services, a Glasgow-based IT services organisation, in 2004, when he was just 13 years old. The computer expert uses an address look-up service supplied by Worcester-based software company Postcode Anywhere to fill out complete and accurate addresses from UK postcodes.
Mr Cohen, now 20, says the product helps PCR Computer Services to improve customer service levels and avoid wasting time trying to find erroneous addresses.
He added: "I started the business when I was a teenager, fixing computers from my bedroom at evenings and weekends, and was nominated for a Sunday Mail Young Scot Award. It was very difficult juggling my studies with running a business!
"The company provides a valuable and unique service for a wide range of computer users without access to in-house IT support desks. Our whole ethos is based on building up relationships with customers so we can enjoy a positive and successful rapport for years to come.
"As we are committed a critical response time of four hours, it's essential we capture accurate data to make sure we get to the right address without delay. It also means that we are able to populate our CRM with up-to-date data, which is important for us as an IT company. We've been using Postcode Anywhere's UK addressing for just over a year. Address validation helps us ensure we capture accurate data, in order to respond to the high volume of service calls we receive every day.
"Our number one priority is to ensure all our clients' IT needs are met in the most professional and cost-effective way possible. Wasting time trying to find addresses that may be erroneous is not a good use of technician time or fuel. Keeping running costs to a minimum and being as resource-efficient as possible allows us to offer competitive pricing.
"We pride ourselves on a highly professional approach to customer service and postcode look-up enhances and underpins this. The pay-as-you-go model means it is both scalable and cost-effective.
"Accurate address data makes finding houses and offices in a very busy city centre very easy. Arriving at customers' premises on time creates a really good impression. And since many of our customers come by recommendation, conveying a good first impression is vital. Postcode Anywhere has dramatically reduced the time taken to gather accurate customer information."
Postcode Anywhere's managing director Guy Mucklow said: "This is a timely reminder that the spirit of young entrepreneurialism in IT is thriving. In my opinion, vibrant businesses such as PCR, which support the local economy and make use of technology to sustain their growth, are vital to the future of the UK, a fact which been underlined in the Government's recent Growth for Britain report."
PCR Computer Services provides server maintenance, disaster recovery, infrastructure management and IT support. Based on a pay-as-you-go pricing model, the company's services are ideal for users with an immediate computer emergency or a simple IT problem. Find out more at www.pcrcomputerservices.com.
For more information about Postcode Anywhere, visit the website at www.postcodeanywhere.com.
ENDS
Media contact for Postcode Anywhere
Jim Williams - PR Manager, Postcode Anywhere
jim ( @ ) postcodeanywhere dot com
+44 (0) 1905 888 562
Photo of Nick Cohen: http://www.postcodeanywhere.co.uk/assets/Stock/nick-pcr.jpg
Press centre at: http://www.postcodeanywhere.com/press
Press Pack download: http://www.postcodeanywhere.com/assets/PDFs/press-pack-2010.pdf
Notes to Editors:
About Postcode Anywhere
Postcode Anywhere supplies software and services which improve the day-to-day operations of over 8,000 organisations worldwide. Best known as a provider of address auto-fill and verification software, the company offers a range of data-driven services, including route planning, customer profiling and bank account validation. It is now the fastest-growing reseller of Royal Mail's Postcode Address File (PAF®) and the market leader for online address auto-fill. A multi-award-winning organisation, it has also appeared in Deloitte's European fast-growth technology company list for three years running. For more information about Postcode Anywhere, please visit www.postcodeanywhere.com.
Recent Awards and Recognition for Postcode Anywhere
• Deloitte Technology Fast 500 EMEA 2008/9, 2009/10 & 2010/11
• Red Herring Top 100 Europe - 2010
• Best Small IT Supplier of the Year - UK IT Industry Awards (finalist) - 2009
• Dell Small Business Excellence Award (UK finalist) - 2009
• Small-Medium Sized Business of the Year (regional finalist) - National Business Awards 2009
• Orange Best Use of Technology (Midlands) - 2008 National Business Awards
• Growth Business of the Year - Chamber Awards 2008
• Small Business of the Year - Chamber Awards 2008
• Customer Service Team of the Year (finalist) - National Customer Services Awards 2008
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