Vee24 launches multiparty video chat to enhance customer experience

Multiparty video chat enhances the Customer experience by letting multiple agents or customers in a single video engagement. End Quote

Boston, MA-NH (1888PressRelease) September 25, 2024 - Vee24, the leader in transforming Digital Customer Engagement, is proud to announce the launch of its innovative multiparty video chat. This new feature enables businesses to expand how they interact with customers, by allowing multiple participants, including additional customers and agents, into a single video chat session.

Crafted to enhance the customer experience, Vee24’s multiparty video chat provides businesses with the flexibility to manage customer interactions more effectively. Businesses can now invite multiple customers into a single video chat session with ease. This feature facilitates collaborative shopping, group consultations, or family decision-making for high-value purchases. Additional participants can join a scheduled future or active session effortlessly by simply clicking a URL. Agents from different departments or locations can be brought into the video chat for enhanced service delivery. For example, a sales representative can bring in a technical expert to address specific customer inquiries, or agents in a physical store can be added by a contact center agent to provide live product demonstrations. This tool simplifies the delivery of personalized, efficient service, ensuring a memorable experience for all involved.

“Our Multiparty Video Chat introduces yet another way for companies to deliver exceptional customer experiences,” said Tomer Azenkot, CEO. “It meets the core demand for human-to-human experiences by enabling personalized, immediate service with multiple participants in a single session, streamlining operations, and elevating the video chat experience.”

Vee24’s multiparty video chat is fully integrated with the company’s existing suite of customer engagement solutions, ensuring a seamless user experience. The tool is now available.

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