Twenty First Century Communications Announces 10th Biennial Client Meeting

Meeting brings together industry experts and clients to help improve customer communication. End Quote

Columbus, OH (1888PressRelease) April 26, 2011 - Twenty First Century Communications (TFCC), a leading provider of technology that connects people when it matters most, announces their biennial Client Meeting to be held at the Memphis Hilton May 3-5, 2011.

Organizations from TFCC's client base are planning to take advantage of this highly anticipated convergence of people, ideas and the latest customer communications solutions. The meeting is a collaboration of experts in various industries including utility, public safety, government and business continuity.

The meeting is divided into two tracks based on industry type. Utility clients will meet on Wednesday May 4th to discuss topics ranging from changing customer interactions, mobile outage communications and IVR best practices, to proactive outbound communication, smart grid customer communication and utility crew callout solutions. Clients using TFCC's emergency notification system meet on Thursday May 5th to learn about industry trends, generating public awareness, IPAWS, and an open forums and peer-to-peer discussion.

"It's our goal is to serve our clients' through a collaborative and individual sharing of information that benefits all stakeholders. Bringing together a forum of experts in our industry to provide meaningful information on industry-related issues is also a great way to maximize their customer communication solutions," said Greg Ablett, TFCC vice president and business leader. "This is an opportunity to showcase TFCC's commitment to offer world class service and surpass our customer service promise."

About Twenty First Century Communications (TFCC)
By using technology to connect people to information, TFCC solutions quickly receive and send high volumes of time-sensitive communications to the right people at the right time, using most any communication device.

For more than 20 years their suite of web-based, high-speed notification solutions have been the industry standard. Backed by the largest and most reliable telecommunications network in North America, TFCC's inbound & outbound communication technology is currently in place at over 80 electric utilities as well as hundreds of public safety and government agencies, universities, corporations and health care facilities.

TFCC's mission is to deliver superior customer service, relentless reliability and innovative technology that connect people when it matters most. TFCC is an affiliate of West Corporation, a leading provider of technology-driven, voice and data solutions. For more information please visit www.tfcci.com.

###

space

Other Related Press Releases