Three Chief Customer Officer Council Members Confirm Last Minute Involvement In Annual Process Management For Customer Experience Meeting
It has just been revealed that Steve Lynn, Chief Customer Officer of Tucson Electric Power and Jasmine Green, Chief Customer Advocate for Nationwide Mutual Insurance will sit on a panel discussion that takes place at the 2nd Annual Applying Process Management for Improvement Customer Experience event. The panel will be chaired by the well known Curtis Bingham, President and Founder of the Chief Customer Office Council.
- (1888PressRelease) January 18, 2011 - London, UK - Three members of the Chief Customer Officer Council will unite on a panel to share tactics for lobbying key stakeholders to support best practices for improving the customer experience.
It has just been revealed that Steve Lynn, Chief Customer Officer of Tucson Electric Power and Jasmine Green, Chief Customer Advocate for Nationwide Mutual Insurance will sit on a panel discussion that takes place at the 2nd Annual Applying Process Management for Improvement Customer Experience event. The panel will be chaired by the well known Curtis Bingham, President and Founder of the Chief Customer Office Council.
The conference, the strapline of which is "Where customer management meets process management" assesses process focused methodologies used to improve customer experience.
Conference Director Henry Dickson from the Process Excellence Network says "We are delighted to have collaborated with the Chief Customer Officer Council to bring this panel to the conference. Connecting executives who have already realised the value of using process management to improve the customer experience with those who are the beginning of their journey is vital for the ongoing improvement of customer experience."
The newly added panel is said to include discussion around:
• Articulating and selling the strategy that becoming a customer-centric organization will adapt and prioritize existing process management initiatives around customer needs
• How customer-centricity contributes directly to the bottom line, and is a prerequisite to improving the customer experience
• Lobbying key stakeholders to support this initiative, so you're not a "lone voice in the wilderness"
• Developing clear communication strategies to bridge the gap among various stakeholders
• Improving the customer experience using innovative process management methodologies to drive profitable customer behavior without experimenting at the customers' expense
About the Process Excellence Network
Process Excellence Network: A division of IQPC, (formerly known as Six Sigma IQ) provides access to a treasure chest of relevant content for Process Excellence practitioners.
Providing critical knowledge on the development of Process Excellence including Business Process Management (BPM), Lean, Change Management, Operational Excellence, Six Sigma, Risk Management, Customer Experience and more, we provide the forum where key industry experts and organizations share their experience, knowledge and tools, and practitioner peers connect with one another all over the world, both face-to-face and online.
The Process Excellence Network is enhanced by an active online community professional peers, as well and face-to-face Summits and events that take place across the globe. Collectively we help you discover what the best are doing to get measurable results through Process Excellence and to seek actionable solutions to specific process problems through worldwide mass collaboration.
In short, Process Excellence Network, (often known as PEX Network) enables individuals and organisations to advance their process excellence journey by increasing your idea sources, widening contacts and friendships and participating in ongoing formal and informal learning opportunities. www.PEXNetwork.com
About IQPC
IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programs, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. IQPC's large scale conferences are market leading "must attend" events for their respective industries.
IQPC produces more than 1,500 events annually around the world, and continues to grow. Founded in 1973, IQPC now has offices in major cities across six continents including: Bangalore, Berlin, Dubai, London, New York, Sao Paulo, Singapore, and Sydney. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences. www.iqpc.com.
About the Chief Customer Officer Council
Whether you are an experienced or new CCO, the Council can help you drive more profitable customer behavior, create customer-centric cultures, and increase the value you deliver to your customers. Being surrounded by the smartest CCOs helps you prevent experimentation at customer's expense. With access to time-saving best practices, it is perhaps the best time management opportunity you have available.
To discuss whether or not the Chief Customer Officer Council is right for you, please contact Curtis Bingham at 978-226-8675 or curtis ( @ ) ccocouncil dot org.
###
space
space
Satisfied Users & 
Approved Press Releases
Print
Email
Report Spam