The Performance Management Group LLC announces its Lean Six Sigma Service Excellence Black Belt Certification schedule for the fourth quarter of 2011
Lean Six Sigma Service Excellence Black Belt Certification scheduled to take place in Albuquerque, Phoenix and Tulsa in the fourth quarter of 2011.
- (1888PressRelease) August 22, 2011 - Phoenix, Arizona - The Performance Management Group LLC (TPMG) announces its Lean Six Sigma Service Excellence Black Belt Certification on-campus training course schedule for the fourth quarter of 2011.
The Lean Six Sigma Service Excellence Black Belt Certification course is a rigorous 80 hour seminar and workshop for professionals who currently work in a non-manufacturing environment. Each program provides a quality principles overview, in-depth instruction in management-by-fact, a structured performance improvement methodology and the use of Lean Six Sigma tools utilized globally by six sigma experts.
The course is ideal for those who wish:
Lean Six Sigma Certification in Financial Services
Lean Six Sigma Certification in Healthcare
Lean Six Sigma Certification in Telecommunications
Lean Six Sigma Certification in Customer Service Operations
Lean Six Sigma Certification in Insurance
Lean Six Sigma Certification in Call Centers
The program emphasizes major applications of lean six sigma like:
Value Stream Mapping
5S
Cause and Effect Analysis
Root Cause Analysis
Benchmarking for Continuous Improvement
The Balanced Scorecard Strategic Management System
Project Management (PMI BOK)
Requirements Based Process Design
Metrics and Score Carding
and much more
"The course is a comprehensive program dedicated to instruction of how to utilize lean and six sigma principles in the unique service environments of call centers, customer service operations, healthcare environments and the like," says Gerald Taylor, Managing Consultant of TPMG. "Company's send their employees to our programs to receive the industry's best education and to get a quantifiable return on their training dollars - fast! Our certification requirements include successfully implementing a lean six sigma project that produces at least a 3 to 1 return on invested training dollars," Gerald added.
Major cities for the public training sessions include:
1. Lean Six Sigma Black Belt Certification in Phoenix, Arizona starting October 3rd, 2011
2. Lean Six Sigma Black Belt Certification in Albuquerque, New Mexico starting October 10, 2011
3. Lean Six Sigma Black Belt Certification in Tulsa, Oklahoma starting October 17, 2011
For more information, please logon to:
http://www.helpingmakeithappen.com/leansixsigma/sixsigmablackbeltcertification.html
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