The Myers Group Introduces Enhanced Provider Satisfaction Survey
The Myers Group has enhanced their Provider Satisfaction study to provide more insightful physician feedback, improved response rates, and increased reliability in measuring physician satisfaction.
- (1888PressRelease) July 09, 2013 - The Myers Group, a leader in health care surveys and call center support, is pleased to announce the launch of its enhanced Provider Satisfaction survey.
The Myers Group's Provider Satisfaction survey is one of the company's most popular research tools because it assesses a provider's overall perception and satisfaction with a health plan or sponsor group. Given the changes in the health care market and the unique challenges of surveying the provider population, The Myers Group initiated extensive research to investigate potential areas of improvement. Their research included facilitating focus groups with physicians, conducting in-depth interviews with physicians and office managers, research and analysis, and administering a Provider Satisfaction pilot study to test the new questionnaire and enhanced methodology.
Based on their extensive research and testing, The Myers Group has enhanced their proprietary Provider Satisfaction study to provide more insightful physician feedback, improved response rates, and increased reliability in measuring physician satisfaction.
In addition, The Myers Group developed a set of best practice guidelines for conducting the Provider Satisfaction study based on the company's comprehensive research and findings.
"At The Myers Group we are continually looking for ways to improve our services and exceed client expectations," states Mark Belongie, Vice President of Sales and Marketing for The Myers Group. "The enhanced Provider Satisfaction survey is designed to provide better results to clients and subsequently improve overall physician satisfaction and the quality of patient care."
Some of the survey enhancements include more succinct and targeted survey questions - shortening the length of the survey by half, a more concise response scale for improved reliability, the ability to ascertain a physician's satisfaction with the sponsor plan/group as well as their top four competitors, and an enhanced methodology to help increase response rates.
About The Myers Group:
The Myers Group is a full-service health care improvement organization providing call center support, member engagement/outreach, surveys and research. The company is an NCQA-certified survey provider for the CAHPS®, CAHPS® PCMH, and Medicare HOS survey, and a CMS-approved Medicare CAHPS® survey provider. The Myers Group has been a leader in health care services since 1993, employing expertise and innovation in survey design, call center support, data collection, analysis, and reporting.
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