TechTeam Global to Host and Manage SaaS Offering for CA Technologies
TechTeam Global, Inc. (Nasdaq: TEAM), a worldwide provider of information technology outsourcing and business process outsourcing services, announced today that it has been selected by CA Technologies (Nasdaq: CA) to host and manage its CA Service Desk Manager On Demand SaaS offering for customers in North America and Europe.
- Detroit, MI (1888PressRelease) October 08, 2010 - The CA Service Desk Manager On Demand solution gives customers access to a suite of powerful IT service management tools via a cloud computing delivery model. It is a fully ITIL pre-configured version of CA Service Desk Manager, featuring workflow-driven automation for incident, problem, change, request and knowledge management. CA Service Desk Manager On Demand will also feature the industry's first SaaS-based enterprise service desk collaboration platform, CA Open Space.
"CA Technologies is pioneering the development of enterprise IT service management and user self-service solutions in a SaaS model, and we are pleased to be partnering with TechTeam to host our CA Service Desk Manager On Demand solution," said Brian Bell, general manager of CA Technologies Service and Portfolio Management business. "TechTeam has deep expertise with our IT service management products, global capabilities, and the agility we need to support our customers in this fast-moving market."
In support of CA Service Desk Manager On Demand, TechTeam will provide CA Technologies with implementation, hosting and maintenance services for production and demonstration environments. In addition, TechTeam will provide professional services to help CA Technologies customers configure and integrate their solutions.
"We are proud to be selected by CA Technologies to support this important offering," said Gary J. Cotshott, president and chief executive officer of TechTeam Global. "As a major user of CA Technologies' IT service management solutions, we look forward to helping bring these capabilities to customers via a flexible and powerful SaaS approach."
TechTeam has partnered with CA Technologies as a managed service provider since 2006 and currently supports more than 300,000 end users globally utilizing its solutions.
About TechTeam Global, Inc.
TechTeam Global, Inc. is a leading provider of IT outsourcing and business process outsourcing services to large and medium businesses. The company's primary services include service desk, technical support, desk-side support, security administration, infrastructure management and related professional services. TechTeam also provides a number of specialized, value-added services in specific vertical markets. Founded in 1979, TechTeam has approximately 2,100 employees across the world, providing IT support in 32 languages. TechTeam's common stock is traded on the NASDAQ Global Market under the symbol "TEAM." For more information, call +1 800 522 4451 or visit http://www.techteam.com.
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