TechTeam Expands Scope of Services With Global Manufacturer
New services provided include service desk support and personnel to manage key ITIL processes.
- Detroit, MI (1888PressRelease) July 16, 2010 - TechTeam Global, Inc. (Nasdaq: TEAM), a worldwide provider of information technology outsourcing and business process outsourcing services, announced today that it has expanded its service responsibilities with an existing client, adding service desk support and personnel to manage several of the client's ITIL processes.
TechTeam has delivered security administration and access management services for the client, a Fortune 500 global manufacturer, since 2007. With the addition of service desk support, TechTeam now manages more than 12,000 service requests and incidents per month via e-mail, web and phone in support of approximately 28,000 of the client's end users across the globe. Beyond the service desk, TechTeam also now provides personnel to support change, problem, event, and asset and configuration management.
"This expanded relationship demonstrates our client's trust in TechTeam to deliver high quality IT outsourcing solutions that support their critical functions, enhance their overall IT environment and increase their agility - while saving them money," said Gary J. Cotshott, president and chief executive officer of TechTeam Global. "We are proud that this client chose us to provide these expanded services based on our strong qualifications and our history of excellent service for their end users. We look forward to continuing our successful partnership for many years to come."
About TechTeam Global, Inc. TechTeam Global, Inc. is a leading provider of IT outsourcing and business process outsourcing services to large and medium businesses, as well as government organizations. The company's primary services include service desk, technical support, desk-side support, security administration, infrastructure management and related professional services. TechTeam also provides a number of specialized, value-added services in specific vertical markets. Founded in 1979, TechTeam has nearly 3,000 employees across the world, providing IT support in 32 languages. TechTeam's common stock is traded on the NASDAQ Global Market under the symbol "TEAM." For more information, call 800-522-4451 or visit http://www.techteam.com.
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