Technology Associates Promotes Nestor Vives To Support Services Manager
Technology Solutions And Support Firm Expands Offerings With Vives' New Position.
- Raleigh-Durham-Chapel Hill, NC (1888PressRelease) March 25, 2011 - Eric Hobbs, president of Technology Associates (http://www.technologyassociates.net), a full-service technology solutions and support firm, has announced that Nestor Vives has been promoted to the position of support services manager. In his previous position as associate network engineer, Vives monitored and administered client networks and provided technical support to customers. In his new role as support services manager, he will be responsible for ensuring that customer support issues are resolved properly, efficiently and completely, and he will provide ongoing training and development for support staff.
QUOTES:
"Nestor Vives is technologically intelligent and funny at the same time," said Kathy Burns, founding partner of Burns & Bynum, CPA, PA, a Technology Associates customer. "Nestor has helped us streamline a lot of our technology issues, and is working to make our paperless CPA firm more efficient as far as technology goes. The worry of losing documents both on our server and dealing with backups has decreased tremendously. Technology Associates has always had a super team to work with, and Nestor has added great value to the firm."
"Through Nestor's new position, we have seen a dramatic decrease in open customer issues," said Hobbs. "His talent and more than 15 years of experience in network management continues to offer our customers optimal service and support, and I look forward to watching Nestor grow in his new role."
"Nestor brings experience, both in IT and management to greatly increase our efficiency when handling customer tickets," said Jeremiah Rumball, associate network engineer. "He is a great trainer, enabling the support team to handle repeat issues much quicker compared to learning them on our own."
NEW MEDIA CONTENT:
Technology Associates' Blog
http://www.technologyassociates.net/blog
Technology Associates' Client Success Videos
http://www.technologyassociates.net/clients-successes
DETAILS:
- Prior to joining Technology Associates, Vives garnered experience working as a senior network administrator at Kendle in Durham, N.C., where he was responsible for all aspects of server/network infrastructure. He also served as a senior technology consultant for WorkSmart in Durham, where he designed and implemented single and multi-site network infrastructures, and provided on-site support for medium-sized businesses. Vives attended the University of Bridgeport in Connecticut, where he specialized in Liberal Arts Studies including courses in small business management.
- Vives' additional professional experience includes serving as a technology specialist at the N.C. Department of Transportation in Raleigh, a field network engineer at Inacom Information Systems in Melbourne, Fla., and a network analyst at PC Doctors, Inc. in Winston-Salem, N.C.
- Vives is a Citrix Certified Administrator who is CCA (4.5) certified, as well as a Microsoft Certified Professional (MCP). He was an MP in the U.S. Army Reserves, where he gained valuable business and leadership experience, and received the 1999 Outstanding Soldier Performance Award in Fort Bragg, N.C.
ABOUT TECHNOLOGY ASSOCIATES:
Established in 1997, Technology Associates is a full-service technology support firm that specializes in providing complete managed IT services for small- to medium-sized businesses in North Carolina. Ranked as one of North Carolina's top small businesses in 2008 and 2009, Technology Associates partners with its clients to manage their technology for a fixed monthly fee, emphasizing proactive solutions to prevent problems before they occur. For more information, call (919) 459-0100 or visit http://www.technologyassociates.net.
Jill Mastrangelo
MMI Public Relations
(919) 233-6600
jill ( @ ) mmipublicrelations dot com
http://twitter.com/MMIPR
http://www.mmipublicrelations.com
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