Techno Brain forms strategic alliance with Drishti to offer Contact Center Solutions
Techno Brain, a CMMI Level 3 and ISO 9001:2008 Africa's leading IT Solutions company has formed partnership with Drishti-Soft to provide customized Contact Center Solutions in Africa.
- (1888PressRelease) June 16, 2012 - Techno Brain a CMMI Level 3 and ISO 9001:2008 company and Africa's leading ICT Solutions, IT Training and BPO / ITES services provider with operations in Africa, USA, UK, UAE and India, announces that it has formed a strategic alliance with Drishti-Soft to provide customized Contact Center Solutions to address technology needs in Africa. Techno Brain in partnership with Drishti's Ameyo Solution will provide tailored solutions to the African outsourcing industry.
Speaking about the partnership, Alfred Mugo, Practice Director - IT Infrastructure Solutions, Techno Brain, said, "In less than a decade, Africa has transformed itself into one of the fastest growing ICT markets in the world. Market is growing with an abundance of technology inclined users, such that there are over 400 million cellular subscribers in the continent."
"Combine that with the 1 billion people ready to enter the marketplace and Africa becomes the next outsourcing destination. Looking to address this market, we engaged into partnership with Drishti, and Techno Brain can now provide the leading and comprehensive Customer Interaction Management solution in Africa," he added.
Sachin Bhatia, VP - Business Development, Drishti-Soft, said, "Africa is a booming economy, and the ICT sector is growing at a fast pace. There are several advanced tools such as IVR, ACD, Predictive Dialer and CRM that are making their way into the continent to address specific requirements. Businesses require a technology that can provide process optimization while matching their rapid growth. Flexibility and Cost efficiency are key parameters that Legacy systems fall short compared to an IP-based solution like Ameyo. With the experience of Techno Brain, we are in a position to capitalize on this opportunity and expand our presence throughout the domestic market."
Ameyo solution brings an innovative approach and service oriented architecture (SOA) that simplifies communication processes, increases development & deployment speed and provides flexibility while reducing IT costs.
About Techno Brain
Techno Brain, established in 1997, is a leading software development company, committed to deliver ICT Solutions, IT Training and BPO / ITES services to Non-Profit, Governments, NGOs and large Private Corporate Organizations across the globe. Techno Brain offers IT Solutions and products in Identity Management, BI/DWH, Infrastructure, Enterprise Business and IT Consulting practice areas. Techno Brain has a global presence in Africa, USA, India, UK and UAE.
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