Business Telecommunication experts SynergyPlus give insight into the importance of data security and how Business VoIP can help maintain it.
(1888PressRelease) July 05, 2011 - Large scale hacking of major companies and institutions are frequently in the headlines at the moment. Increasing numbers of British consumers are now daily reporting identity theft. Although a proportion of this fraud is attributed to security issues with correspondence from larger corporations, the finger is increasingly also being pointed at small businesses. Criminal activity raises important issues for all data gathered and stored using integrated communications, including business telephone systems.
"Businesses are naturally going to want to get to know their customers", said a spokesman from business VoIP provider Synergy Plus, "but to do that they need to hold information on them. This could be valuable for any criminal looking to exploit and defraud their customers. It's also all subject to laws and regulations around Data Protection".
Any business holding any customer information is required by law to follow the Data Protection Act when obtaining and processing data. It is important in the first instance to register the reasons why you hold the data.
As far as the law is concerned, responsibility for the security of this personal information lies squarely on the shoulders of those who gather and use that information. Larger organisations and companies commonly have a standard operating procedure dealing with the requirements for maintaining databases of customer information. But smaller companies may not be fully familiar with strategies to fulfil the duty of care they have over their customer's data.
"An example of the type of problems this can cause could be a simple physical theft. If a member of your staff had their laptop or a USB stick stolen containing the company's contact database, the results could be disastrous. Decisions would have to be taken for which steps were necessary around informing your customers that their data may have been compromised. In some worst case scenarios, if your business telephone system were compromised, sensitive information could be falling into the wrong hands. "
Your legal responsibilities are quite clear - you are expected to be vigilant and identify any security breaches in your systems. According to the Data Protection Act you must have a plan in place which covers such eventualities. Immediately VoIP and particularly business VoIP offer a clear cut advantage -all the data gathered is safely stored on a corporate server. The latest solutions from Synergy Plus feature all the security and service you would expect from our gold standard suppliers like BT. By focussing on the security and integrity of your data and systems, your business telephone system and IT solutions operate in full compliance with the Data Protection Act and deliver the information you need to enhance your operations.
SynergyPlus offer secure, compliant IT solutions, business telephone systems and business VoIP to companies of all sizes throughout the UK. The team have over 50 years combined experience within the business telecoms industry. Customers concerned about any aspect of their business communications can contact the team for free initial advice on 0800 915 6666. Information on products and services can also be found online at:
Business Telecommunication experts SynergyPlus give insight into the importance of data security and how Business VoIP can help maintain it. 
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