SynergyPlus comment on latest figures showing a need for more integrated communications in the workplace.
(1888PressRelease) August 16, 2011 - 97% of users of unified communications solutions claim it has increased their productivity, according to recent research. This figure was accompanied by major gains in staff engagement, with 79% of users reporting feeling more engaged in their work. One key benefit of a business VoIP solution is that it can form the cornerstone of a unified solution. Studies demonstrate that workers want communications that are more integrated - and that businesses can only benefit by implementing a unified solution to communicate and access information.
Without unified communications businesses and their staff can lose track of who communicated what and to whom. Integrating all of the diverse channels into a single unified communications solution aids communication and facilitates information access. The most effective way to do this is through a business VoIP system.
"The first building block of any unified solution is an IP-based PBX, the start point of any business VoIP system. Since the many different modes of communication are spread across the use of phones, mobile phones (both for call and for texting), email, instant messaging, fax and audio and video conferencing, the one piece of equipment that can tie access to all of these together is an IP PBX," said a spokesman from SynergyPlus business communications specialists.
From an overall productivity perspective, VoIP for business can deliver far more than cheap business calls. By helping your staff tie the various loose strands of business communication together, they can waste less time searching across multiple information stores for data. For example unified solutions can mean incoming business telephone calls are logged and tracked. Users can easily find out when they took the call and who the caller was. Cross-checks can be performed against other communications with a particular caller, even over different channels through the single, unified system. One of the principal advantages of unified solutions is that people trying to contact you can see whether you are present or not before they make the call. Subsequently they can choose to communicate by an alternative method, for example by email. Another example is that users of unified solutions are able to choose whether to pick faxes up by email. They can elect to bring them in to web or video conferences, making them instantly available to all delegates. Their 'everyday' business telephone systems begin to become a unified vital link in the communications chain, enabling staff to manage their interactions with each other and with clients and suppliers.
By integrating such varied components as instant messaging, SMS, video conferencing, email and business telephone calls together, a unified communications solution brings all communications into one place.
"By bringing in a company specialising in business VoIP solutions, you increase business communication efficiency. You can therefore take advantage of all the benefits of VoIP for business and see the positive effects of unifying your communications and information access while not being burdened by slow or optimised business communications" said Synergy Plus' spokesman.
Businesses can gain free initial advice on using VoIP for business by calling the SynergyPlus team on 0800 915 6666. Information on their products and services can also be found at:
SynergyPlus comment on latest figures showing a need for more integrated communications in the workplace. 
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