SoftPath Technologies Streamlines Merchant Boarding Process and Improves Customer Service Levels for a US Based Payment Processing Major
SoftPath Technologies streamlined the merchant boarding process from end-to-end to reduce the process time from 2 weeks to 2-3 days.
- Warren-Farmington Hills-Troy, MI (1888PressRelease) April 08, 2013 - SoftPath Technologies today announced successful completion of a Business Process Management project for a US based Payment Processing major. The project involved streamlining the client's Merchant Boarding process which was unable to keep pace with ever increasing customer base and constantly increasing rate of new merchants boarding the system.
The client is an electronic payment processing unit of a leading bank with diversified financial services. This unit serves over 1,50,000 merchants with debit and credit payment processing with an annual credit and debit card volume of nearly $250 billion. A standard merchant boarding process includes AMEX, Customizations, Deployment, Installation and Activation. Business rules guide a deal through different steps of the process to the final step of Activation or Cancellation.
The client's existing system was not only sluggish but had frequent manual or technical errors, offered low visibility on the status and had no escalation mechanism in case of delays and impediments. The client approached SoftPath Technologies to streamline the merchant boarding process end-to-end, reduce the merchant boarding process time from 2 weeks to 2-3 days and create a built-in notification/escalation mechanism to flag bottlenecks.
SoftPath's technical team worked with the client's project team to implement a BPM solution for the Merchant Boarding process. The process discovery phase was done using IBM® Blueworks Live® which was followed by Functional and Technical Gap Analysis. The client's Web Services Infrastructure was integrated with the BPM Tool with the BPM implementation done iteratively using multiple playbacks.
The implemented solution accelerated the Merchant Boarding process through automated infrastructure, increased business resiliency through proactive error handling and notification mechanism, aligned operational capabilities with business strategies through stronger technical infrastructure and improved customer service levels.
About SoftPath Technologies -
SoftPath Technologies is focused in the area of Business Process Management (BPM), Workflow and Case Management and Application Integrations & SOA based Services and Solutions. SoftPath helps its customers to re-engineer and automate their core business processes, streamline their IT Infrastructure Management and integrate their scattered & heterogeneous IT Application Infrastructure, by providing Application Integration and SOA solutions.
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