Smartbox And ICICI Bank Join Hands To Simplify Self-delivery With Automated Smart Locker - iBox
The global provider of automated smart locker technology, Smartbox recently joined hands with ICICI Bank to launch its new product iBox. White-labeled as iBox, the automated shipment delivery terminals and the software that runs these terminals are designed and perfected by Smartbox and will offer the banks’ customers the flexibility to pick-up their bank deliverables like Cheque Book, Debit Card
- Miami, FL (1888PressRelease) February 06, 2020 - The global provider of automated smart locker technology, Smartbox recently joined hands with ICICI Bank to launch its new product iBox. White-labeled as iBox, the automated shipment delivery terminals and the software that runs these terminals are designed and perfected by Smartbox and will offer the banks’ customers the flexibility to pick-up their bank deliverables like Cheque Book, Debit Card, Credit Card, Bank Statements, etc., 24x7 without compromising the safety of the parcels. Currently, ICICI has deployed these terminals in more than 50 of its branches across 17 cities.
Working and busy customers are either not available at home or do not have the time in the office to take critical bank deliverables. However, a 24x7 flexible pickup option is a huge advantage, allowing customers to personally collect the parcels at their convenience. iBox—powered by Smartbox—will now offer ICICI Bank customers the flexibility to collect their bank deliverables from a bank branch which is near their office or residence whenever they want as these terminals are installed in banks’ lobbies (next to the ATMs) making them accessible even beyond the branch working hours.
HOW IBOX WORKS? IT IS SIMPLE
1. Customers order a Cheque Book, Debit Card or Credit Card and choose to pick up the same from iBox
2. Customers receive an SMS on their registered mobile number
3. Customer visits the iBox terminal and enters their registered mobile number, enter the OTP and pick up their deliverable
As part of enhanced security, iBox allows live tracking of the status of the dispatched deliverable. This means that as soon as a package reaches a particular iBox, the owner of the package is informed via an SMS carrying its GPS location along with OTP and a QR code. The customer simply needs to visit the iBox terminal, enter the OTP or scan the QR code to retrieve their parcel.
The self-service delivery facility allows the customers to pick up their parcel anytime within 7 days from the receipt of confirmation SMS
Speaking on this collaboration, Mr. Amit Sawhney, Co-founder & CEO of Smartbox said, “We [Smartbox Team] are very excited about this collaboration. Banks have enhanced many of their customer-facing, front-end operations with digital solutions. But many processes at bank branches still rely on people and paper. With iBox, ICICI Bank has taken an intelligent step towards eliminating the costly and slow manual processing of customer requests which often lead to inconsistent results. Our smart banking lockers will help the bank unlock value and offer an experience-driven banking ecosystem.”
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