Six-Sigma One of the Most Powerful Tools for Contemporary Business
Rohit Khanna, Chief Operations Officer of GE CAPITAL explains that by providing and structured approach to drive customer satisfaction and bottom-line results by reducing variation and waste is where Six Sigma comes into the picture.
- (1888PressRelease) March 09, 2011 - Global markets are becoming more tightly integrated and competition in business will continue to intensify. Also customer expectations are going up with information available at a click of a button. To put it simply customers want their products and services faster, cheaper and better.
And Rohit Khanna, Chief Operations Officer of GE CAPITAL explains that by providing and structured approach to drive customer satisfaction and bottom-line results by reducing variation and waste is where Six Sigma comes into the picture.
"The focus in Six Sigma on variation - and not averages - enables us to understand and optimize every customer touch point. Experience shows that this makes value creation an enterprise-wide process - increasing speed to market, improving the quality of products and services, and significantly reducing cost - and becomes a competitive advantage," said Khanna.
And with inflation on the rise coupled with rising energy prices, Clyde Parker, President of StarSixSigma believes that the challenges that Six Sigma needs to overcome will be even greater.
"We face future challenges in higher energy costs and a profound change in the employment structure of a fluid workforce. Specifically, any change will come with its own set of problematic issues. Six-Sigma methodology allows for robust application. Subsequently, this is one reason that makes Six-Sigma one of the most powerful tool for contemporary business," said Parker.
Both Rohit Khanna and Clyde Parket will be speaking at the 12th Annual Asia Lean Six Sigma & Business Excellence Week organised by IQPC Singapore.
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