Sandler Training at The Ruby Group Offers Strategic Customer Care Workshops
Employees on the front lines of a business are expected to make outgoing calls, cross-sell, and up-sell - all while providing exceptional customer service. Whether they succeed or fail in these tasks depends largely on how well they've been trained.
- Akron, OH (1888PressRelease) July 21, 2010 - Sandler Training at The Ruby Group (Sandler), a leader in innovative sales and sales management training, has launched a new Strategic Customer Care Program to help businesses ensure that their frontline employees will succeed. This workshop series is designed to help professionals improve communication, build relationships, and identify sales opportunities.
Workshops will be held every Friday through Sept. 18, 2010, from 8:00 AM-10:00 AM at the Sandler Training Center (2251 Front Street #206, Cuyahoga Falls, OH 44221).
Upcoming workshop topics include: Boosting Your Comfort Zone, Setting Expectations & Control, Building Relationships (D.I.S.C.), Crafting Questions, Up-selling and Cross-selling, Phone and Email Communications, Dealing With Difficult People, and Formulas for Success.
Anyone who works in a sales or customer service capacity and wants to learn more is invited to sign up for a complimentary Strategic Customer Care Workshop. Pre-registration is required. Class information and registration is available online at: http://www.therubygroup.sandler.com/content/show/38259.
Availability is limited. For more information, please contact Mandy Caruso at 330.929.9449 or at TheRubyGroup ( @ ) Sandler dot com dot
About Sandler Training/The Ruby Group: Sandler Training is a world leader in innovative sales and sales management training with over 220 sales training centers across the country and around the world. For more than 40 years, Sandler has taught its distinctive, non-traditional selling system and highly effective sales training methodology, which has helped salespeople and sales managers take charge of the process. Sandler Training sales coaches foster an attitude of leadership and guide their clients to assertively and professionally take charge of the sales process. (http://therubygroup.sandler.com)
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