RetailBaltic has developed an innovative sales training programme for the Baltic States
One of the most widespread retail problems in the Baltic region is the low standard of service typically resulting in unsatisfactory sales performance, especially regarding international customers.
- (1888PressRelease) June 29, 2011 - RetailBaltic is one of the newest retail consulting companies operating in all three Baltic States. Its team has wide experience in work with international customers and at the moment talks with H & M about possible cooperation are being held.
Even though, during the recent years the Baltic region has seen increase in the number of foreign visitors, at present, the retail staff in Latvia, Lithuania and Estonia still is underprepared to serve foreign customers. Undeniably, this is a widespread cause for customer dissatisfaction and complaints. Over time, stores not paying enough of attention to staff training lose not only profit, but damage their reputation and arein danger alienate regular customers, especially, in fields where competition is severe.
Surprisingly, in most cases, the problem is not due to language barriers but the fact that sales personnel is not aware of how to efficiently use sales strategies to increase their performance. Furthermore, shop assistants lack knowledge about the norms of communication and etiquette generally approved in the Western world.
To address these issues, RetailBaltic has developed a sales training programme under the guidance of retail expert Zulfukar Tosun. This training programme is unique for the Baltic States as its successful realisation is ensured by an international team of specialists with more than 10 years of experience in retail industry. After completing the training retail staff will possess all the necessary skills to successfully serve international customers, thus, increasing their sales performance.
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