ReachOut Execute - Field Management Software for the Enterprise and Growing Companies
ReachOut Execute is a cloud-based modular work order management software solution. It has a very intuitive interface, both on its' web and mobile portals allowing managers and field agents to efficiently assign and complete tasks based on location or availability.
- (1888PressRelease) July 10, 2015 - Fingent Corporation, a New York based technology solutions provider has launched ReachOut Execute, as a part of its' ReachOut Suite of enterprise products aimed at organizations that are looking to increase business productivity and provide better customer satisfaction.
The ReachOut Execute work order management platform helps organizations support their field agents efficiently from the cloud and has the ability to integrate with their current technological implementations for a richer experience. The application allows companies to plan, schedule, assign and track work orders, providing field agents with access to information on their mobile devices and notifies them in real-time about the status of their work orders.
Some of the major features of ReachOut Execute are:
-Integrated Navigational directions - for the most efficient route and time to destination.
-Relaying of specific instructions about particular work orders to the field agent - like passcodes for access to the location of the task, etc.
-Scheduler view for the back-end - to help managers assign tasks to agents based on availability and workload.
-Agent location tracking - to help managers assign tasks based on the location of an agent.
-Analytical tools with visual reports in popular formats like PDF, Excel spreadsheets, CSV etc - to understand challenges in delivery and performance to further use that information to formulate better solutions.
Automatic push notifications and automated reminders along with GPS enabled applications for both Android and iOS mobile devices will help field agents perform their tasks with the latest available information. So tasks, once assigned will come to the notice of the field agent immediately and can be completed in time, failing which administrators can follow up on them. This ensures that a task will never go accidentally unnoticed.
The application is based on the latest cloud computing technologies and uses open source languages for security and scalability. The data, wholly owned by the company, is secured on a single instance and not shared outside the organization, to ensure better privacy and security of data compared to traditional SaaS products.
It is built on a modular backbone which allows Fingent to customize the modules based on client requirements for reduced cost and increased customization.
ReachOut Execute works from the cloud and on any Android or iOS device on the market today, reducing initial hardware costs as well, as field agents can use their own devices in the BYOD philosophy.
It also enables a paperless ecosystem within the organization with better tracking and management of work orders. This helps companies provide better customer service to their end users.
Companies can ask for a free demonstration at reachoutsuite.com/execute.html to better understand how the software can help their business. ReachOut Engage, a response collection tool and ReachOut Connect, a service management platform are other products of the ReachOut Suite.
About Fingent
Fingent is a global IT and professional services company, headquartered in New York.
Since it's inception in 2003, Fingent has developed custom solutions that have become central components in their clients' business success. Extensive technology and industry expertise enables Fingent to partner with clients to achieve their goals by delivering sophisticated solutions rapidly and on budget. The company's technology practice-areas include Enterprise Software, Mobility, Data Analytics, Cloud Computing, and Open Source technologies, among others. Fingent aims to deliver not just technology, but complete solutions that help transform enterprises into more resilient and higher performing organizations.
Fingent's ReachOut Suite of products help companies manage their clients and field agents efficiently for higher business productivity.
Contact
Fingent Corporation
235 Mamaroneck Ave, Suite #301,
White Plains, NY 10605
Tel: +914-615-9170
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