Quality Track International conducts THE EUROPEAN SMART CALL TEST 2011 European Conference Hotels "The Missed Opportunties"
Quality Track International, the leading global hotel information service provider concerning mystery call and hospitality group market intelligence, placed almost 2.000 hotel sales mystery calls into 500 hotels.
- (1888PressRelease) June 08, 2011 - The objective of this hospitality sales mystery shopping was to measure the availability of European Hotel Sales Managers to potential customers.
The Sales Manager Access and Response Time (SMART calls) is the most effective global hotel mystery call program to shop the basic performance of your hotel sales staff.
Every selling opportunity starts with answering to the customer request, and often this vital part is overlooked with mystery shopping hotel information service providers. Quality Track International developed the SMART calls for the hospitality industry to measure the performance of their sales team with a low cost high output approach.
The results of this hotel mystery shopping were published with Meeting and Incentive Media and in the HEADQUARTERS, and shared with their readers in the IMEX 2011 issue.
Click here to read the European SMART Call Research article online:
http://www.qualitytrack.com/press/Hospitality-mystery-shopping-quality-track-SMART-calls-research-2011.pdf
FOR MORE INFORMATION CONTACT:
Quality Track Europe
Yvo van der Tol
Director Business Development
Yvo.vandertol ( @ ) QualityTrack dot com
Telephone: + 32 2 888 6085
More info on: http://www.qualitytrack.com
About Quality Track International: Established in 1998, QTI is a leading worldwide provider of Group Sales, SMART CALLS, Reservation, Spa, Front-desk, PBX, PCI Compliant Call Center Monitoring, and specialty mystery shopping services, plus the innovative GroupMetrix competitive set group rate service exclusively for the hospitality industry in more than 35 countries.
For more information please contact: Mr. Yvo van der Tol, Director Business Development, Quality Track Europe, at +32 2 888 6085 or by e-mail at EUSales ( @ ) QualityTrack dot com
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Quality Track International is a leading provider of mystery call shopping assessments to the hotel industry, evaluating more than 250,000 calls annually for hotels and reservations center clients in more than 35 countries.
visit us on http://www.qualitytrack.com
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