Q Despatch Choose Magenta's Echo To Deliver On-time Precision
Q Despatch, a specialist private car hire operator based in London, have chosen to implement Echo, the real-time scheduling and dispatch platform designed and delivered by Magenta Technology, the creators of Addison Lee's Shamrock platform.
- (1888PressRelease) October 30, 2015 - The Echo real-time scheduling and dispatch platform was chosen over other options because being on-time and ensuring operational reliability, both central to Echo's core functionality, are critical to Q Despatch's service delivery within the public and private sector, including services provided to the NHS. These contracted services include critical-care patient transportation within the M25 and UK-wide (where being late for a treatment appointment could cost the NHS many thousands of pounds), regular NHS patient movement, special needs and vulnerable people transportation - all of which have to meet strict time tables. These services demand service excellence and a rigorous customer focus well beyond that normally required. Accordingly, Q Despatch are registered as Compliant by the Care Quality Commission, probably have the highest percentage of wheelchair accessible vehicles in London and all drivers have had significant additional training.
Given Q Despatch's exacting scheduling requirements, Echo's feature-rich operational platform was exactly the solution they needed, with its unique to the private hire market scheduling technology, enabling very precisely calculated 'dynamic response times'. Its sophisticated scheduling technology manages, in real-time, not only the forecasting of where and when drivers will be available after their 'job in progress', but also dynamically schedules those drivers on future pre-booked jobs to provide realistic response times for 'on-demand' queries - so that every driver can reliably be on-time.
Nick Pavlou, Director at Q Despatch, commented: "I have been looking for an intelligent automated despatch programme for a while. I believe that controllers should be looking after our clients and helping our drivers, rather than working out who is the closest car to a job. Let the computer despatch the work. Our clients demand more than just a standard service and measure us against our KPI's. With Magenta's help I believe that we can constantly achieve above the KPI's set. I also believe that our drivers will earn more with less dead mileage."
Matt Borland, Sales Director for Magenta Technology commented: "We are delighted that Q Despatch quickly saw the benefits of Echo's robust, reliable and flexible technology, especially the unique 'dynamic response time' functionality, enabling them to deliver a great service for every customer, every time, with accurate pricing. We are confident that moving to Echo will be instrumental for Q Despatch in achieving their business growth targets without the challenges and expense of expanding their internal teams."
About Q Despatch
As well as being the established solution to your transport requirements, Q Despatch is also at the cutting edge of technology.
On top of being of service to a host of high profile Private Sector organisations we have, in recent years, gained further extensive skill-sets in providing a quality, affordable service to Hospital Trusts, Health Care related organisations and Local Councils. We mention this large number of Public Sector Tenders we have been awarded and re-awarded because it equates to the fact that our levels of Service Delivery and that of meeting Client Requirements, our attention to all matters Environmental, our Vehicle and Driver Standards and the immense detail of our Quality Training, incorporating SSoW's backed up by fully audited Risk Assessments plus our overall compliance to all matters puts further clear water between Q Despatch and the rest!
That said, we are not arrogant and complacent in that we think we know it all and rest on our laurels. Q Despatch has extensive Continuous Improvement Plans -incorporating our Diversity Programs - as well as monitoring and at least adhering to if not, more often than not, beating National and European Requirements.
Our Team, Headquartered in modern offices in Hampstead, has an enviable reputation for delivering Service Excellence and Customer Focus together with a 'can do' attitude. We have a wealth of Cross Functional Experience within both the Public and Private Sectors incorporating single and multi-site contracts. All of which work to exacting timetables.
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