Pinnacle AI Unveils Enhanced Functionality in Conversations and Audit Logs, Elevating Communication and Transparency

Pinnacle AI enhances CRM with improved contact search and audit logs for conversation deletions, streamlining communication and ensuring transparency in message management. The update simplifies finding contacts and provides clear records of deleted conversations, optimizing user experience and accountability. End Quote

(1888PressRelease) October 06, 2023 - Pinnacle AI, a pioneering provider of customer relationship management (CRM) solutions, is delighted to announce two significant enhancements to the Conversations page, designed to optimize communication experiences and ensure transparency and accountability in message management. The new features include an improved contact search functionality and detailed audit logs for conversation deletions.

Enhanced Features and Functionalities

Improved Contact Search:

Without Country Code: Users can now effortlessly search for accurate contact phone numbers directly within the Conversations page without needing to input the country code. The system will automatically attach the correct country code based on the account's location, providing a list of matching contacts and ensuring seamless contact retrieval.

With Country Code: Including a country code in the search prompts the system to perform an exact search within the specified country, ensuring pinpoint accuracy in retrieving contact details.

Conversation Deletion Details in Audit Logs:
Gain comprehensive visibility into conversation deletions with the new audit logs feature, accessible from the Settings menu.
View essential details such as the contact whose conversation was deleted, the user who initiated the deletion, and the date and time of deletion.

This feature ensures transparency and accountability in messaging history, offering a precise record of conversation deletions.
Empowering Businesses with Streamlined Communication and Transparency

Pinnacle AI is committed to providing innovative solutions that enhance user engagement and experience within its CRM platform. The introduction of enhanced functionality in Conversations and detailed audit logs is a testament to this commitment, providing a seamless communication experience and ensuring transparency in conversation management.

About Pinnacle AI
Pinnacle AI is dedicated to delivering innovative CRM solutions that empower businesses to enhance their customer relationship management and marketing strategies. With a suite of innovative tools and features, Pinnacle AI enables businesses to navigate the digital landscape with ease, ensuring they remain at the forefront of customer engagement and satisfaction.

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