Patient Satisfaction Academy Provides EM Physicians Personal Fulfillment
In 2006, Emergency Medicine Physicians (EMP) developed a unique learning academy to provide post-graduate training in the patient experience - a topic still not heavily covered in most medical schools.
- (1888PressRelease) May 26, 2011 - The Patient Satisfaction Academy is an intensive, three-day, eye opening training academy that places physicians head-to-head with patient-actors in ER patient simulation encounters. These encounters are videotaped and critiqued by human behavioral specialists and psychologists. As they interact with a patient-actor, physicians' interactions, voice, mannerisms, cadence, eye contact, and a myriad of other subtle details are viewed via the use of a video camera. Feedback is provided to the physician by skilled professionals as the journey of self-improvement begins.
Anita Gage, MD, MBA, FACEP, chief learning officer for EMP, is the course director and oversees EMP's Patient Satisfaction Program. Results of the academy on Press Ganey physician ranking have shown significant increases in individual rankings maintained over at least 18 months.
Emergency Medicine Physicians is committed to physician and patient satisfaction. Physicians regularly return home from The Patient Satisfaction Academy with a much higher level of personal satisfaction and a deeper understanding of their own role regarding the satisfaction of emergency department patients. The improvement in personal interactions transcends work and helps our physicians have better relationships all around - with patients, colleagues and family.
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