Parlance Presents Webinar : How Leading Companies Answer the Phone: Call Handling Practices in Business Today
Parlance Corporation, a provider of call automation for operator services and contact centers, today announces a new webinar, "How Leading Companies Answer the Phone: Call Handling Practices in Business Today".
- (1888PressRelease) July 14, 2015 - Woburn, MA - Parlance will be joined by call handling industry expert Walt Tetschner to review Tetschner's original research into the call handling practices of the top North American business markets. The presentation will discuss the different types of technology used in each market (live answer, auto attendant, speech recognition, etc.), and will explore the different trends and factors influencing call handling and the caller experience.
"Many may find the data to be a little surprising, I know I did." says Mark Bedard, Director of Marketing at Parlance. "You would think these large, successful companies and business markets would be trying to maximize customer satisfaction through a positive caller experience, especially since the majority of customer interactions still occur over the phone. But a great caller experience that focuses on the caller's needs rather than those of the business is still hit or miss, regardless of the industry."
Attendees to the webinar will learn:
1. Which industries use live answer, auto attendants, or speech solutions by percentage
2. Why call handling has not kept pace with technology improvements
3. Why callers consistently receive slow and frustrating service
Webinar Details:
How Leading Companies Answer the Phone
Call Handling Practices in Business Today
Thursday July 30th, 2015 at 2pm EST
Registration for the webinar is open now at:
https://attendee.gotowebinar.com/register/5129168235259883265
Parlance Corporation
Parlance helps a growing number of healthcare facilities, colleges & universities, and large enterprises deliver a positive caller experience with call handling solutions that callers actually like. Elevate each caller experience, drive efficient operations, and move beyond the auto attendant.
Parlance Operator Assistant™
Parlance Operator Assistant™ is specifically designed to deliver a positive caller experience that yields greater levels of self-service for callers to and within your organization. A fast, simple, and intuitive call connection means happier callers, more available (and less stressed) operators, and time and cost savings for the enterprise. Operator call load is reduced, operational costs go down, and callers get to where they need to go quickly while never feeling trapped or isolated.
For more information, contact:
Mark Bedard, Director of Marketing
PARLANCE CORPORATION
400 W. Cummings Park
Woburn, MA 01801
Tel: 888-700-6263
Email: mbedard ( @ ) parlancecorp dot com
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