Parlance Announces Webinar: "Is Your Auto Attendant Helping or Hurting"

Parlance Corporation, a provider of call automation for operator services and contact centers, today announces a new webinar. End Quote

(1888PressRelease) May 22, 2015 - Woburn, MA - The webinar will explore the need for automation, the potential for negative impact on the caller experience, and will demonstrate ways to evaluate for yourself an auto attendant's impact on callers.

"Auto Attendants, when constructed and managed properly, can make it easier for callers to get where they need to go, can reduce operator call load and reduce stress on operators, and can help reduce operator services costs while improving voice network access," says Mark Bedard, Director of Marketing at Parlance. "Unfortunately most people would agree that the majority of auto attendants fail to provide a pleasant caller experience, and only succeed in frustrating callers and instilling a poor impression of the company's brand. In this webinar we'll demonstrate some ways to gauge the impact of your auto attendant to see where your caller experience lines up."

Attendees to the webinar will learn:
• The potential benefits of call automation
• The potential for harm to the caller and the business
• How to assess the impact of your auto attendant solution

Webinar Details:
Is Your Webinar Helping or Hurting?

Thursday May 28, 2015 at 2pm EST

Registration for the webinar is open now at:
https://attendee.gotowebinar.com/register/1740006104839981569

Parlance Corporation
Parlance helps a growing number of healthcare facilities, colleges & universities, and large enterprises deliver a positive caller experience with auto attendant solutions that callers actually like. Elevate each caller experience, drive efficient operations, and move beyond the typical auto attendant.

Parlance Operator Assistant™
Parlance Operator Assistant™ is specifically designed to deliver a positive caller experience that yields greater levels of self-service for callers to and within your organization. A fast, simple, and intuitive call connection means happier callers, more available (and less stressed) operators, and time and cost savings for the enterprise. Operator call load is reduced, operational costs go down, and callers get to where they need to go quickly while never feeling trapped or isolated.

For more information, contact:
Mark Bedard, Director of Marketing
PARLANCE CORPORATION
400 W. Cummings Park
Woburn, MA 01801
Tel: 888-700-6263
Email: mbedard ( @ ) parlancecorp dot com

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