Outstanding Service Earns National Award - Alert Communications Wins ATSI Award of Excellence
Alert Communications has been honored with the ATSI 2011 Award of Excellence for the seventh consecutive year.
- (1888PressRelease) June 25, 2011 - Ventura, CA - Alert Communications of Ventura, CA has been honored with the exclusive ATSI 2011 Award of Excellence for the seventh consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry's trade association for providers of telecommunications and call centre services including telephone answering and message delivery across North America and the UK. Alert Communications was presented with the award at ATSI's 2011 Annual Convention held at the Grand Hyatt, San Antonio, TX.
Independent judges are contracted by ATSI to evaluate message services over a six month period. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted ATSI Award of Excellence. The program is now in its 15th year.
"ATSI prides itself in agent training through many mediums. The AWARD OF EXCELLENCE is one of the most rewarding. This "secret caller" program is an intense program extending throughout the year with test calls being made to registered participants and handled by random agents', says ATSI President Michael Fultz. 'I think there has always been a misconception of a company winning THE AWARD OF EXCELLENCE; however, member companies QUALIFY for this prestigious award. If a company qualifies for the AWARD OF EXCELLENCE they have set the bar for quality in the Telephone Answering Service Industry."
Alert Communications is now a seven-time, consecutive winner of the Emerald Award. ATSI extends its congratulations to the staff of Alert Communications for their proven dedication to quality customer service and for placing in the Top Ten in the nation.
About Alert Communications
Headquartered in Ventura, CA, Alert Communications is a nationwide bilingual call center with more than 40 years of experience. Partnering with customers of all sizes across all industries, Alert delivers flawless customer service, customized account management and opportunities for business growth. With 24/7/365 live services, Alert is committed to operational excellence and professionalism across all its services.
For more information about Alert Communications, visit http://www.alertcommunications.com.
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