Online Accountants Choose Postcode Anywhere for Salesforce

Boox boasts improved customer service thanks to address validation technology. End Quote

(1888PressRelease) January 11, 2012 - Online accountancy company Boox has named address look-up software "an integral part of customer service" after integrating Postcode Anywhere technology into its Salesforce CRM system.

Postcode Anywhere's app for Salesforce CRM allows users to automatically complete validated address details inside Salesforce, "saving users valuable time while ensuring address data accuracy".

Richard Pomeroy, Project Manager for Boox, said: "Traditionally there has been little choice for contractors and small business owners but to engage the services of expensive high street accountants. Boox recognised the need for a unique and different approach to support smaller businesses and freelancers.

"We needed a postcode-look-up integration that would be compatible with our Salesforce.com CRM and our accounting web portal for customers. We looked around to see what was on the market, and Postcode Anywhere represented good value for money. Apart from the highly competitive pricing structure, the company offered the best compatibility with Salesforce.com CRM. It is also very user-friendly.

"Postcode Anywhere's postcode validation service lends itself brilliantly to the Salesforce.com application. The integration process is streamlined and seamless and as it's web-based, captured data is completely accurate.

"It has made things a lot more efficient. It is difficult to give an actual metric, but it certainly gives our customers a good user experience - which is great for us. We pride ourselves on delivering excellent levels of customer service and postcode validation effortlessly contributes to this. Customers seem very impressed with it as they are with the overall service we provide to them and postcode look-up is an integral part of this.

"Our customers seem very impressed with it. I think Postcode Anywhere is an excellent organisation to work with. Our partner manager is very helpful and responsive to our needs. We have also received an excellent service from the development team who helped us with the Salesforce.com integration."

Postcode Anywhere's managing director Guy Mucklow said: "Boox has an unremitting focus on the quality of their customer experience, which we are pleased to help them with in any way we can. Never underestimate the difference faster, more accurate service can make to business. It can be the difference between a loyal customer and brand advocate, and someone who never returns or recommends your services.

"Entering contact addresses into your customer database is an essential yet sometimes onerous task. Postcode Anywhere for Salesforce CRM aims to save users valuable time while ensuring address data accuracy."

For more information about implementing Postcode Anywhere's address validation and auto-fill services in Salesforce CRM, visit the website at www.postcodeanywhere.com/salesforce.

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