Ojai Valley Inn Implements Knowcross to Achieve Operational Excellence
California’s most revered destination, since 1923, becomes the latest to join Knowcross’ roster in the US.
- (1888PressRelease) October 24, 2018 - KNOWCROSS, the preferred service quality management platform of the finest hotels across the globe, is the preferred choice of the Ojai Valley Inn to help them automate their work-flow management and housekeeping departments, in an effort to maximize efficiencies and deliver enhanced guest experiences.
The Ojai Valley Inn has tapped into the cutting-edge technology and innovation of the Knowcross platform, which enables them to provide a top-notch and highly personalized service for their esteemed guests.
“The Knowcross Platform helps our teams streamline operations while increasing productivity across the board. We are delighted we decided to partner with Knowcross, as the solution enhanced our teams’ response times to guest requests/issues as well as improved our internal communications. Enhanced relationships with guests and better anticipation of their needs are just a few direct and instant business benefits of Knowcross” commented Charif Zahrane, Director Information Technology & LP.
Knowcross solutions seamlessly integrate with a hotel's Property Management Software (PMS). This allows the applications to automatically pick up on special request codes, assign jobs to the right staff and enable quick service recovery. Zahrane adds “Because of the platform’s simplicity we have seen a high level of internal adoption, which in return helped with change management during and post-implementation”
“I’m excited that the Ojai Valley Inn decided to go with the Knowcross platform to enhance the proficiency of their work-flow management, housekeeping and job dispatch operations. The Knowcross implementation team worked with the different departments to ensure that all users get to use and experience the power of the platform in a proper manner, enabling them to raise the standard of guest service to the next level” said Karen O’Neill, President – Americas, Knowcross.
ABOUT KNOWCROSS
Founded in 2002, Knowcross is a global leader in providing software products for hotel operations which help increase efficiency and enhance guest service, with a direct impact on the bottom‐line.
The Knowcross platform includes KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection and KNOW Maintenance. The platform is cloud-based (SaaS), supports multiple languages and allows extensive customization to suit the specific needs of each hotel. The platform is interfaced to a number of leading PMS systems, in-room control systems, messaging gateways and fire alarm systems.
Knowcross is proud to have a global customer base across 30 countries, with a client portfolio that consists of some of the world’s most well-known brands including Aqua-Aston, Hoxton, Hyatt, IHG, Hilton, Kempinski, Rosewood, Sydell Group, Taj, Oberoi, The Doyle Collection, Cheval Residences, Minor Hotel Group, Carlson Rezidor and Shangri-La; as well as marquee independents such as Gansevoort Meatpacking, Sixty Soho, The Nomad New York, The Mark New York, The William Vale Brooklyn, Angad Arts Hotel, The Century House, The Ned London, The Curtain London, Le Bristol Paris, and Dolder Grand Zurich.
For more information, call +1 866 601 5669, email sales ( @ ) knowcross dot com or visit www dot knowcross dot com
ABOUT OJAI VALLEY INN
Nestled in the bohemian enclave of Ojai, California is the historic AAA Five Diamond, Ojai Valley Inn, a luxurious retreat that has been one of California’s most revered destinations since opening in 1923.
Located just 90 minutes north of Los Angeles, the resort overlooks the unspoiled natural beauty of its mountain surroundings and celebrates the relaxed glamour of California’s past to create an unparalleled resort experience that is quintessentially Ojai. The resort turned the page to a new chapter in 2015 with the unveiling of a series of enhancements that further elevate the resort experience while remaining true to its authentic spirit.
For more information call +1 855 697-8780, email info ( @ ) ojaivalleyinn dot com or visit www.ojaivalleyinn.com
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