Oberon3 Debuts In Pest Control Market With OPINIATOR - The Leading On-The-Spot, Customer Comments Card Via Mobile Phone
Oberon3 has launched its on-the-spot customer comments card - Opiniator, into the pest control market through Halt Pest Control of Beaverton, OR.
- Portland-Vancouver, OR-WA (1888PressRelease) August 03, 2010 - Opiniator allows real customers to use their own mobile phone to give their feedback about the pest control service whilst the pest technician is on premise, performing the work - an industry first, that will help with customer retention.
Oberon3's Founder and President Matthew Selbie said that "Without real customer feedback in real-time, a business does not have a way to understand its own performance and cannot prevent customer defection. Any pest control operator can now experience the same benefits that Opiniator's restaurant and auto customers have enjoyed for some time." - added Selbie. " Halt Pest Control is our first customer in this new market and they are already seeing the benefits of on-the-spot customer surveys and analysis to benchmark their employees, process, overall offer and of course raising customer satisfaction. "
"Our customers now have an easy way for rate our performance and suggest new ideas for us - they use a device they are already familiar with - their own mobile phone", said Robert McMaster, President of Halt Pest Control. "Opiniator allows us to ask our customers any type of question and it collates and analyzes the data - if there are any issues we see it straight away via charts on the web site, and it even alerts me via text or email if we have real issues or excellent performances. This gives us a competitive edge as we have a complete view of what are customers are saying and desiring" - added McMaster.
About Oberon3
Oberon3 is the leading provider of on-the-spot customer surveys using mobile phones. The technology - Opiniator works on any cell phone (smart-phone or legacy), with any carrier, 24/7 - so no one is left out. Opiniator is a no token, no hardware web service that is easy to implement, low cost to operate and simple to manage. The analysis is done within seconds of the response, including a review of what needs to be fixed, what is the priority for each fix and how each member of staff is performing
About Halt Pest Control
Halt Pest Control is one of the few Oregon companies to earn the QualityPro Green seal of approval and has been making intelligent, environmentally friendly choices about techniques, materials and business practices that for over twenty years..
For further information call Matt Selbie at (260) 673-5243, email mselbie ( @ ) oberon3 dot com or visit the websites: http://www.opiniator.com/ or http://haltpestcontrol.com
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