Oak Harbour Limited's Hi-tech Trading Platform Raises The Bar On Investment Solutions

In November 2016, Oak Harbour began the 12-month rollout of a US$60 million project that would impact the workflows and relationship of every account manager through to the end-customer. End Quote

(1888PressRelease) January 13, 2017 - Oak Harbour Limited is transforming its advisory business by doing what all other brokerages have only talked about for years.
In November 2016, Oak Harbour began the 12-month rollout of a US$60 million project that would impact the workflows and relationship of every account manager through to the end-customer.

Internally referred to as OHL3, the project merges its various managed account and trading platforms into one. "With systems that did not talk to each other, account managers and advisors had to jump through hoops of both management and IT complexities to view a client's account or make changes," said Dave Vickers, VP of Retail Trading with the firm. "With OHL3, our account managers are armed with a complete view of their client's accounts meaning they can more efficiently supervise assets and give more constructive advice," he added.

The project has put emphasis on streamlined workflow, speed of contracts, and unified fee structures. More importantly, it is removing the spaghetti of processes required to accomplish the most basic back-end tasks.

Since the initial rollout, nearly 19,000 new and existing accounts representing more than $2 Billion in assets have been added to the new platform. "What we heard loud and clear from our clients was that they're looking for simplicity and transparency," said Jack Lehman, Head of Client Services for Oak Harbour. "We knew it was a big, aggressive and radical change, but everything has come together beautifully for this program and the feedback from clients has been fantastic."

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