iEnergizer has adopted NICE’s leading analytics solution to generate in-depth insights into customer and agent behavior in order to help clients reduce business risk and increase their revenue.
Gartner, Inc. places NICE in the "leaders" quadrant of the 2013 Magic Quadrant for Contact Center Workforce Optimization, for its completeness of vision and ability to execute. DMG Consulting ranks NICE as the speech analytics market share leaderfor the fifth consecutive year, and as thecontact center WFO market shareleader for the first half of 2013.
NICE Systems today announced that it is the recipient of the 2013 Frost & Sullivan Asia Pacific Market Share Leadership Award for Workforce Management Systems.
The report highlights the NICE Actimize surveillance and communications solutions, including the breadth of its offerings and quality of its analytics.
The acquisition strengthens NICE's Customer Engagement Analytics platform, further enhancing its real-time capabilities and enabling companies to operationalize Big Data across touch points.
Recording capability can improve compliance, quality monitoring and coaching for customer service delivered via video conferencing with contact centers.
Sky will use a joint NICE-Silver Lining workforce optimization solution to more effectively manage its multi-site, multi-skill, contact center environment.
NICE's Big Data platform offers insights into the complete cross-channel customer journey, which can be leveraged by organizations for multiple business initiatives.
NICE Systems has announced that it will showcase its comprehensive portfolio of security & intelligence solutions at Global Security Asia (GSA) 2013 in Singapore.
Gartner, Inc. places NICE in the Leaders Quadrant of the 2012 Magic Quadrant for Contact Center Workforce Optimization. DMG Consulting ranks NICE as the top contact center workforce optimization vendor based on market share.
This is an official announcement from Nice Systems that it has received 2012 Frost & Sullivan Asia Pacific Market Share Leadership Award for Workforce Management.
This is the official announcement from Nice Systems that its product Nice Inform has won 2012 Hot Products Award from APCO Public Safety Communications Magazine.
NICE's situation management solution provides adaptive response plans and uses sophisticated analytics to transform big data into operational intelligence.
NICE Interaction Management Solution is now compliant with key contact center solutions from Avaya, a global provider of business collaboration and communication solutions.
Real-time customer feedback solution chosen for unique ability to gain and analyze insights, and act in real time to improve operational efficiency and enhance the customer experience.
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