National Small Business Alliance Values Customer Service to Increase & Retain Customers
NSBA Encourages Small Company Owners to Practice Good Relations.
- (1888PressRelease) August 31, 2011 - Washington, DC - As one of the many benefits of the National Small Business Alliance, (NSBA) a company that "Helps Small Businesses Succeed", Members can get advice on ways to increase sales by implementing a quality customer service program. Failure to develop and maintain a favorable public image can affect your bottom line. Good customer service is the lifeblood of any business, and unless you can get your customers to come back, your business won't be profitable for long.
"One of the easiest ways for a small business to succeed is often overlooked - good customer and vendor relationships." said Robert Williams, NSBA Director of Member Benefits. "The essence of good customer service is forming a relationship to bring customers back to buy more of your products and services".
A small business owner can increase sales dramatically by setting up a few standards to show customers that you value them and their business. "It's simple and there's no cost." Williams continues. "Don't make promises unless you will keep them, listen to your customers needs, be helpful, deal with complaints, and be courteous." Shifting your sales focus to market to your current customers makes excellent economic sense in today's ever-changing market. "It's vital to attract new customers, but since your current customers are already converted prospects, it just good business to get them to buy more".
There are many valuable NSBA Member benefits offered to small business owners across America that will help them to grow and profit:
- Free Legal & Business Documents
- Discount Prescription Drug Programs at Over 50,000 Pharmacies Nationwide
- $10,000 Accidental Death & Dismemberment Insurance
- Small Business Credit Line
- Office Equipment Leasing
- Business Loans
- Merchant Accounts
- Concierge Services for Travel, Dining, Sports & Special Events
- Worldwide Travel & Medical Assistance
- Employee & Family Health Insurance
For more information about the National Small Business Alliance Program, please visit www.natlsba.com
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