National Association of Distinguished Professionals Selects Lorna McDougall Johnston as an Honored Member of the Executive and Professional Online Registry
The selection recognizes Lorna McDougall Johnston's commitment to excellence in Hospitality and Service Industry Quality Management.
- Boise City, ID (1888PressRelease) September 06, 2015 - Lorna McDougall Johnston, Chief Executive Officer of SOP SPOT, has been selected as an Honored Member of the National Association of Distinguished Professionals.
Beginning her career in hospitality in 1988 at the Hilton Hotel in Manila, Lorna McDougall Johnston then relocated to Dubai, UAE to work for the Sheraton Hotel, gaining exceptional leadership and customer service skills. In time, she began to specialize in process improvement and process standardization and by 2005, after joining the management team of Sands Casino and Venetian Resort Hotel and Casino in Macao, they had asked her to help spearhead their Standard Operating Procedures (SOPs). After releasing 18,000 SOPs of the company, they put Ms. Johnston through Six Sigma training in order to lead and set up their new Quality Assurance department.
Ms. Johnston formed her own business, SOP SPOT, in Boise, Idaho, as Chief Executive Officer, planning, developing, organizing, implementing, directing, and evaluating her services, business relationships, fiscal functions, and performances. Providing insight on the importance of on an effective and up-to-date SOP for individual businesses within her community, especially in the industry of hospitality where there are repetitive situations and tasks, implementing effective SOPs not only conserves time, but also greatly increases employee confidence so that they can focus on developing their areas of expertise.
"I bring awareness to communities of how vital and inexpensive it is to set a five-star service simply through establishing up-to-date communication and technical procedures," Ms. Johnston explained. "I provide consultations that generate feedback as to how the business can grow if they can consistently deliver effective and efficient service. Apart from developing the service of the business, I work closely with my team in making sure we deliver our promised results, and we constantly improve our services to adapt to the needs of our clients."
Passionate about the work she does, Ms. Johnston enjoys the rewards that come from the successes of the businesses she has the pleasure to work with. Inspired by her late father who always encouraged her to believe in herself and value her integrity, Ms. Johnston hopes to help develop an exceptional level of service in the hospitality industries of Idaho, blending sophistication of service and procedural structure with advanced technology and innovative approaches to learning and she would love to be an influential part of being able to grow the Idaho hospitality industry into a world class market of internationally acclaimed hotels and restaurants.
Ms. Johnston holds a BA in Marketing from Philippine School of Business Administration. She is a member of Idaho Business League, Meridian Chamber of Commerce, and Women Business Center. Ms. Johnston earned a Bravo Award in the Leadership category among thousands of other employees at the Venetian Resort in Macao. In 2005, she also exhibited all of her paintings at the United Nations Educational, Scientific, and Cultural Organization conference hall in Macao, all of which were sold and donated to the organization to help fund children's education in Macao.
For more information, visit www.sopspot.com.
About National Association of Distinguished Professionals:
National Association of Distinguished Professionals specializes in providing members with pertinent biographical information of key Executives and Professionals that comprise its membership Worldwide. National Association of Distinguished Professionals encourages all members to use the publication to contact and network with other members to enhance public relations or possibly develop mutual and beneficial business relationships.
Contact:
National Association of Distinguished Professionals, Melville, NY 631-465-9024
pressreleases ( @ ) nadprofessionals dot com
###
space
space
Satisfied Users & 
Approved Press Releases
Print
Email
Report Spam