Mproof's Clientele ITSM(R) 2014 Fall Release General Available
Mproof, specialist in IT Service Management software and services, announced today the general availability of the latest release of Clientele ITSMŪ.
- (1888PressRelease) October 01, 2014 - The Clientele ITSM 2014 fall release includes features which will give Managed Service Providers more flexibility and functionality in usage for planning and execution of operations. It also incorporates various customer enhancement requests.
Some of the specific features include:
Time and Material enhancements
To better support the whole process of processing service orders, features have been added to split a work order into multiple smaller work orders so that they are easy to plan across multiple calendars. Work orders have now also been enhanced to capture material used and track the actual time spent.
The Audit log
This module allows the Clientele ITSM administrator to define the database fields which need to be monitored. Once specified, the system will keep track of the complete audit log for the specified fields. This includes keeping track of previous values and by who and when the change is done. The users can easily access the log information by a right click on the record they are interested in.
According to Gerben van Kesteren, Mproof's CEO, "This release has a big emphasis on the automation of operations for MSP's. They are an important niche for us and with the 2014 Fall release, we optimized the administration of the operational service management processes. This is essential for this group of customers because it involves their core business".
About Mproof
For more than 15 years, Mproof has been a specialist in IT service management software and services. Mproofs primary focus goes out to the mid-tier organizations and managed service providers.
Mproof offers a strong combination of products and services. The Clientele ITSM software suite provides a very extensive and easy to use service management solution. The knowledge and experience gained from hundreds of ITSM projects provides Mproof with a very rich set of best practices and signature implementation methodology to support customers with all their service management challenges. Our global presence is further strengthened by a close cooperation with strong channel partners for product sales, implementation and support. For more information, please visit www.mproof.com.
Media Contacts
Gerben van Kesteren
Mproof
+31 (0) 70-511 7006
g.vankesteren ( @ ) mproof dot com
www.mproof.com.
###
space
space
Satisfied Users & 
Approved Press Releases
Print
Email
Report Spam