Mproof Now Includes Customer Surveys In Its Clientele ITSM(R) Product Suite
Mproof, a leading provider of IT Service Management, customer support and self-service software for the midmarket, announced today the integration of Narragansett's SensorPro with Mproofs core product - Clientele ITSMŪ, providing an enhanced IT management and survey solution to the market.
- (1888PressRelease) November 11, 2011 - Narragansett's SensorPro is a comprehensive survey solution with real-time, web-based reporting and analysis, allowing surveys to be conducted either via a website or within an email. SensorPro manages the entire survey cycle - from building individual questions to launching the survey. Features of SensorPro include: question design, survey design, survey development, real-time reporting, integration with other applications such as SpinnakerPro as well as support for foreign language translation.
The integration of Mproofs Clientele ITSMŪ and Narragansett's SensorPro provides a unique opportunity for capturing information on the opinions and behaviors of not only customers, but also, business partners, suppliers and employees.
"Narragansett has a very experienced team and mature product. I'm pleased to announce this new alliance enabling standard integrated surveys for Clientele ITSM which is essential for proper monitoring of the quality of service delivery to the customer," says Gerben van Kesteren, Business Development Director of Mproof.
"The combination of Clientele ITSM and Sensorpro allows us to measure the subjective quality of our service department real-time as experienced by the customer. By integrating these measures with the objective measurements of the service time and SLA performance we are capable of optimizing the alignment of resources to improve customer satisfaction, says Arjan Steevels, Director of IS Group.
Through this integration, customers benefit from not only comprehensive reporting and analytics, but also the ability to design and create their own surveys in accordance with their business needs. Customers are provided an in-depth understanding of their target audience allowing for more targeted marketing efforts and quality improvements.
About Clientele ITSM:
Clientele ITSM provides a complete software suite integrating all the key IT processes outlined in the ITIL best practices. It enables customers to be "in control" of their service delivery and support by helping to align IT services to the business needs, typical to mid-sized organizations. Although Clientele ITSM is extremely feature rich and easy to implement by default, its platform enables flexibility and allows for customizations without the worry of future upgrades. Comprehensive reporting, trend analyses and performance intelligence functions complete the full ITSM suite, empowering all ITSM users with the information they need to excel in their field. Customers benefit from more than 15 years of development and investment around Best Practice principles, providing guidance through the ITIL processes. Clientele ITSM's extensive customer base, which includes some of the world's best known brands, spans across a wide range of verticals and geographical markets. Clientele ITSM is Pink Elephant verified for the key IT processes and is available in 15 languages at no extra cost.
For more information please visit: www.clientele-itsm.com
About Mproof:
Mproof specializes and provides IT Service Management software solutions for the midmarket. From its headquarters in the Netherlands, Mproof supports their worldwide customer base to professionalize their services and align them to their changing business needs. We provide innovative technologies that empower our customers to become market leaders. Mproof, a Microsoft Gold Certified partner, was founded in 1997 and is a privately held company. Our global presence is further strengthened by a close cooperation with strong channel partners for product sales, implementation and support.
For more information, please visit: www.mproof.com
Media Contact
Gerben van Kesteren
Mproof International
+31 (0) 70-511 7006
g.vankesteren ( @ ) mproof dot com
www.mproof.com
About SensorPro
SensorPro is an award winning web-based online survey platform used by top brands like Dell, Pepsi and Kraft. The ITSM integration sends an email survey when a support call is closed; the survey result is then automatically sent back to ITSM depending on the answer.
Key features: Easily design surveys that match the corporate brand with a large array of question types including Likert, Rank, Allocation and Sliders. Dynamically respond to answers with email auto responders and Deploy multi-language surveys from one design. Get deep insight into results with reports, charts, cross tabs and filters.
Find out more: www.sensorpro.net
Media Contact
Gerben van Kesteren
Mproof International
+31 (0) 70-511 7006
g.vankesteren ( @ ) mproof dot com
www.mproof.com
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