Mopinion's new AI-powered solution, Smart Recaps, takes text-based customer feedback and creates summaries, sorted by topic. The new capability is designed to simplify the process of analysing customer feedback.
Mopinion’s Digital Customer Experience Benchmark report for 2023 reveals how - despite the rapidly changing digital landscape - 24% of organisations across the globe are still learning what it takes to be successful in digital customer experience management.
Conversational feedback is Mopinion's latest addition to collect customer feedback in a way that is casual, fun and personal, allowing your customers to really open up. That means increased response rates and even richer consumer insights.
Mopinion is awarded ISO 27001:2017 certification. These added security measures guarantee that all Mopinion’s processes and systems offer the highest level of data security in accordance with industry best practices.
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