Mind the Enterprise Search Gap: Smartlogic Sponsor MindMetre Research Report
'Less than half enterprise search applications meet expectations' say European and US business managers according to a new study from MindMetre Research and Smartlogic.
- (1888PressRelease) August 04, 2011 - Enterprise search specialists Smartlogic have sponsored a groundbreaking new study from MindMetre Research, the leading consumer and business analysts. The survey of more than 2,000 directors and managers in the US, UK, Germany and France reveals that enterprise search is falling far short of expectations and that in 52% of European and US businesses it falls below the minimum benchmark.
The report, entitled 'Mind The Search Gap', analyses the gap between enterprise search expectations and real life experiences, and observes that 52% of US and European businesses cannot find information they seek within an acceptable amount of time.
Enterprise search is defined as finding the information you need from within your company, quickly and accurately. Yet over half (52%) of US and European businesses cannot find the information they seek within an acceptable amount of time, using their own enterprise search applications.
Nearly two-thirds of those surveyed (65%) defined a 'good search' as taking less than two minutes to find what they were looking for, but only 48% reported being able to achieve that result in their own organisation - a 17% gap between their expectation and their enterprise search reality. Nearly 90% of respondents report that taking four minutes or more to find the information they want does not constitute an acceptable experience, and yet more than a quarter (27%) say this is the case within their own enterprises.
Respondents from the US have the highest expectations when it comes to enterprise search, with 71% expecting to achieve the desired result within two minutes - but they also demonstrate the best performance for internal search facilities, with 53% saying that they can find what they want in that time. So the shortfall between the proportion of US respondents who expect to find what they need in two minutes and the percentage that achieve that result when searching within their own enterprise is 18%. Only 11% of US respondents find a search of over four minutes to be acceptable.
Jeremy Bentley, Chief Executive at Smartlogic, one of the world's leading specialists in improving information 'findability' within enterprises, comments: "There is evidently a substantial gap between expectation and reality - 'enterprise search' often doesn't mean 'enterprise find'. That's a serious strategic challenge for organisations that learnt from the recent economic downturn that they have to improve employee productivity and information efficiency if they are to take full advantage of the coming wave of economic growth.
"The information within an organisation - including documents, web pages and other content - should be under control, easily accessible and rapidly retrievable when needed. Otherwise such information assets are being wasted. Enterprise search applications such as Google Search Appliance, Microsoft Sharepoint and Apache Solr have opened the door to enormous content management and search potential within the enterprise. However, it is quite clear that additional specialist contextual applications (or 'semantic' applications) need to be bolted on to these platforms to enable real 'findability'. Rapid, accurate information access is key to competitiveness, and will contribute to who emerges as the winners and the losers in the Information Economy, across the rest of the decade."
Smartlogic are the producers of Semaphore, an enterprise semantic platform that adds advanced content classification capabilities to information management systems in order to structure data, providing the most compelling enterprise search applications for search, content management and business process automation. MindMetre regularly conduct research and survey programmes across the globe. They have been investigating trends in a range of fields and sectors for more than decade, generating independent research for companies.
The research paper is available for download from the Smartlogic website here http://bit.ly/pej32n
For more information about Smartlogic's enterprise semantic platform Semaphore visit the Smartlogic website.
About Smartlogic
Smartlogic is a software company that specialises in semantics. Smartlogic's Semaphore is an Enterprise Semantic Platform that augments traditional information management systems like search, content management and business workflow engines by adding advanced content classification, metadata and navigation capabilities to deliver a more complete enterprise information management experience. Adopting a semantic approach to your information management strategy improves the accuracy and efficacy of information intensive tasks such as applying metadata and finding information, as well as enabling content integration across disparate sources. This combination delivers the highest return on an organisations information assets.
Media companies use Semaphore to improve the quality of their information feeds, boosting distribution, readership & subscriptions. Government authorities use Semaphore to tag information according to their standards, for compliance, intelligence processing & citizen self-service. Healthcare companies use Semaphore to boost the level of self-service and improve the quality of critical health information they provide to patients. Investment banks use Semaphore to consolidate their information costs, better promote their primary research and automate information compliance. Online directories use Semaphore to increase their advertising revenues. Corporate intranets & websites use Semaphore to boost their use and maximise their return on information assets. Information managers use Semaphore to manage their taxonomies and ontologies, classification schemes and records retention policies.
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