Manulife Singapore wins awards for excellence in customer service and corporate social responsibility
Manulife (Singapore) Pte. Ltd. won two awards in the 2014 International Customer Relationship Excellence (CRE) Awards.
- (1888PressRelease) June 18, 2015 - Singapore - Manulife (Singapore) Pte. Ltd. has clinched two awards in the 2014 International Customer Relationship Excellence (CRE) Awards, one of the most comprehensive and respected forms of assessment and recognition in the field of customer services internationally.
Manulife Singapore was named "Contact Centre of the Year - Insurance (Under 20 Seats)" in the International CRE Awards for the second consecutive year. The company also received the "Corporate Social Responsibility Leadership of the Year - Insurance" award in recognition of its community and social initiatives.
The International CRE Awards aims to recognise outstanding companies and individuals for their customer-centric innovations and best-in-class practices. It is organised by the Asia Pacific Customer Service Consortium (APCSC), which was established to promote service quality and customer relationship excellence in the Asia-Pacific region.
Mr. Naveed Irshad, President and CEO of Manulife Singapore said: "Customer centricity is of utmost importance to Manulife Singapore and we are honoured that our efforts have once again been recognised by the CRE Awards Committee. We are committed to putting our customers at the heart of everything we do, from delivering innovative solutions that meet their financial needs to giving them an excellent experience in all their interactions with us."
Mr. Irshad added: "While serving our customers with pride, Manulife is also a firm believer in giving back to society. Through our support of the SwimSafer programme, we are working hand in hand with Sport Singapore to promote greater awareness in the community about water safety. As we celebrate 35 years of serving the people of Singapore this year, this strong affirmation from APCSC will inspire us to redouble our efforts and continue doing our best for our customers and community."
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