Loway Switzerland announces immediate availability QueueMetrics Call-Center Monitoring Suite Version 15.10
Loway releases a new version of its world-class QueueMetrics call-center suite for the Asterisk PBX.
- (1888PressRelease) October 22, 2015 - QueueMetrics 15.10 is a release guided by usability and layout improvements that make the monitoring and management process easier and richer.
This new version supports the brand-new Asterisk 13.6 and introduces the new concepts of tags, features and skills, as optional ways to categorize your ACD traffic.
A "tag" is a specific attribute that splits calls in a queue into mutually-exclusive subgroups. Tags are meant as a general mechanism to replace existing "sub-queues" that keep a clean distinction between the reason why a call was queued and the queue that was used to process it.
A "feature" is a secondary outcome - for example, an agent does not just mark a call as being a sale, but they keep track of busines-relevant attributes you want to monitor. Did the caller accept to be signed up to a mailing list? Now such business goals can be tracked and analyzed.
A "skill" is a specific attribute of a call that requires a special ability to be present at a required grade in the answering agent.
Those new concepts are very powerful and make QueueMetrics able to analyze calls at a finer level.
New features include:
- Support for tracking skill-based routing
- A walth of new reports and real-time monitoring options
- Input of feature codes within the Icon agent page
- New configuration and security-key editors
- WombatDialer integration for scheduled recalls on the Agent's page
- Improved WebRTC softphone
- Updated layouts.
Discover what's new in details: http://manuals.loway.ch/QM_WhatsNew-chunked/ch12.html
About Loway
Since 2004, Loway develops complete, reliable and customizable call-center software solutions for the Asterisk PBX.
Our distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology. WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.
We put Swiss passion for precision at your service.
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