LiveChat releases integration with Tactile CRM, a leading web-based contact management system for small businesses

LiveChat's new Tactile CRM integration allows customers to save chat transcripts directly to the appropriate contact in Tactile CRM. End Quote

(1888PressRelease) August 20, 2011 - The team behind Tactile CRM, a leading online CRM system for small businesses, is delighted to announce that LiveChat has released an integration with Tactile CRM. The integration, available for activation from the LiveChat site, enables chat transcripts to be saved with the appropriate contact in Tactile CRM. For more information, visit http://www.tactilecrm.com or call 0845 094 2117.

"We're delighted to make this announcement," said George Step, Product and Community Manager for Tactile CRM. "It brings two excellent benefits to our customers. The first is that LiveChat is perfect for sales calls; our customers are able to select the best leads and invite them to chat with tailored messages and custom graphics. Once they are chatting, it's easy to do the sales pitch, guide them through the order process and convert them into buyers."

"After the conversation is over," George continued, "the new LiveChat integration makes it easy to save a transcript of the conversation into Tactile CRM, associated with the appropriate contact. That means that any member of staff with access to the contact and sales management system can see what was said and follow up. In addition," George explained, "The LiveChat integration automatically finds contacts using pre-chat survey fields, so the process is quick and easy, which is what Tactile CRM is all about."

About Tactile CRM
Tactile CRM is an easy to use web based contact and sales management system, already managing millions of contacts worldwide. This online CRM enables the efficient management of a sales pipeline, contacts, notes, emails and sales activities in one place so information can easily be shared within an organisation, with differing levels of access. Contacts can be searched by organisations, people and recently viewed, and categorised by multiple factors.

Tactile CRM has been seamlessly integrated into other online services such as invoicing, help desk and business card scanning solutions to offer a complete solution for any business, large or small. Tactile CRM also makes data import and export and e-mail integration effortless, regardless of whether the email system is web-based or run off a local machine or network. Tactile CRM's extensive features can be sampled in a free 30 day trial with no commitment required.

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