Live2support Launches Intra-office Messenger to Facilitate Robust Internal Communication
Live2support's Intra-office Messenger & Organizer (IMO) which is an independent and stand-alone downloadable application enables employees of a company to interact through instant messaging while communicating with customers and site visitors simultaneously without compromising on functions, features or connectivity.
- (1888PressRelease) November 05, 2010 - Live chat software leader Live2Support.com Inc. found on the worldwide web at live2support.com, has released its Intra-office Messenger and Organizer Version 2.0 as a fully functional beta for its customers as a part of their hosted subscription service, according to a company report.
The Intra-office Messenger and Organizer is a web-enabled productivity tool which makes it possible for employees of a company to communicate with each other through instant messaging. Its feature-rich attributes enable employees, including chat operators, to message one another without having to compromise on any of the features we generally associate with customer-centric live chat service such as chat transcripts, chat invitation and multi-lingual chat interaction.
"The Intra-office Messenger and Organizer takes online office productivity to the next level by providing internal messaging capabilities to the employee workforce in a fully safe and secure environment, said Kumar Jeswal, Live2Support founder and CEO, who launched the company in 2003 and envisioned live chat as the most potent form of service-oriented customer communication.
"The ability among the employees of an organization to communicate internally with one another is almost as important as the ability to communicate with online customers," he added.
The company offers free trial of the entire application bundle to users planning to enhance and further fine-tune their customer service delivery model with the addition of dedicated live chat to their customer support repertoire.
Internal Communication Globally through an Office Instant Messenger
Since the Live2Support Intra-office Messenger and Organizer is fully browser-enabled and uses the Internet to facilitate internal corporate communication, employees of a company with multiple geographical locations around the country or around the world can use the Intra-office Messenger regardless of their proximity to their corporate office. Moreover, the company does not charge extra for the instant messaging software and provides it as a free download to its customers using its subscription-based hosted application to deliver premium quality customer service. Live2Support's Intra-office Messenger and Organizer is significantly different from prevailing chat solutions and other messengers in that it provides a complete range of added features and functionality not generally associated with instant messengers.
Other features of the instant messaging software from Live2Support include:
• Live chat engagement within the company (intra-company chat) in which several live chat operators can chat concurrently with one another much like a live chat room while attending to live customers located externally at the same time
• Chat transcripts generated by the instant messenger much like traditional live chat
• Internal messaging capability with a colleague and external chat with an online customer simultaneously without interspersing the two channels
• Sticky notes to other employees either immediately or on a preset schedule
• Sticky-calendar interface to schedule events and tasks such as a to-do list and receive reminders
• Ability to customize the sticky notes interface with colors, shades, type faces, fonts and graphics
• Priority transmission of sticky notes through the sticky message highlighting feature
• Facility to communicate the same message or instructions set to all the employees and chat operators simultaneously much like a group instant messenger which can be described as chat broadcast
• Special feature which allows employees to set up an event alert similar to an automated reminder service
Office Instant Messenger with a Vision
The Intra-office Messenger and Organizer can be described as a high-end, extremely sophisticated company-wide chat-based intercom system with features that were, until recently, available only to very large corporations. Often referred to as enterprise communication, internal communication systems in large organizations have been traditionally known to be difficult to navigate and extremely expensive to install. The Intra-office Messenger and Organizer from Live2Support, on the other hand, comes as an added bonus with the multi-operator live chat package with no additional cost. Enterprise business activity, large or small, online or offline, is no longer centered around the individual. It is team-centric. Therefore, in order for your teams to function effectively and deliver tangible results, they need to be able to communicate among each other in an environment that is not only reliable and secure but also intuitive and seamless. The Live2support Intra-office Messenger and Organizer is designed to achieve precisely these set of objectives.
About Live2Support
Live2Support Inc. was founded in 2003 to provide online customer engagement solutions to organizations around the world with an Internet presence. The company's live help software has been developed to address the needs of multiple segments of various online communities and e-commerce enterprises including banking, insurance, education, shopping, counseling and others by acting as a two-way communication conduit between site visitors and online enterprises. Advanced-level customization capabilities facilitate the use of the corporate logo, signage, fonts, colors and the strategic positioning of the chat window on web pages thus enabling businesses to give a personalized look and feel to live chat interactions with customers. The live chat software's flexibility and versatility allows companies to tailor independent and separate chat windows for departments such as sales, product promotions, technical support, billing and customer service departments. Live2Support's live support application generates detailed chat transcripts. This enables companies to use these transcripts to conduct market research, develop customer profiles, train chat operators and evaluate chat operator performance.
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