Lennox Hill Ltd launches an upgrade to its online Document Control and Quality Management software suite

In response to customer feedback for improved usability and additional features, Lennox Hill Ltd launches an upgrade to its Document Control and Complaints Management modules. It also provides information about the launch of an Audits module and a Competency Testing module later in 2009. End Quote

(1888PressRelease) July 02, 2009 - London, UK: Lennox Hill Ltd today announced the launch of an upgraded version of its online Quality Management software suite.

After receiving feedback from its customers, Lennox Hill has introduced an important upgrade to its isoTracker quality management system. The key objective of this upgrade was to improve the customer experience and presentation while keeping the same simple and straight forward structure.

Customers will first see an improved user interface with different colours for each module and a more comprehensive dashboard that provides a clearer view of required tasks.

There is then a major upgrade to the document control module which introduces the following improved features:

• Ability to import documents in bulk from a single folder
• Improved navigation so that tasks can be completed quicker
• Choice of sequential or non-sequential approval workflow rules
• Capability of soliciting feedback on a document and modifying it prior to sending it into the approval workflow
• Greater ease in creating and managing folders and documents
• Improved document search capability
• More comprehensive recording of document history

The complaints module will also experience an upgrade which will give it the ability of recording and tracking issues from a broader spectrum of stakeholders. This means that an issue between internal staff can be recorded, tracked and closed in exactly the same way that a complaint from a customer currently gets handled. The difference in effect becomes the severity of the complaint.

The complaint notifications and the follow-ups are also improved and will provide the ability to ensure that a complaint’s root cause can be fully identified before the issue can start being resolved.

“As a customer focused organisation we strive to constantly improve our offering while at the same time keeping to our ethos of simplicity and affordability” said Christopher Stainow, Chief Executive of Lennox Hill Ltd

Lennox Hill has also announced that it has been working on a new audits module which is expected to be released in a few weeks. This will be followed by a competency testing module planned for release later this year. With these two additional modules Lennox Hill will have completed the first stage of its planned product offering.

A 60-day FREE demo of Lennox Hill’s product offering is available on their website www.lennoxhill.co.uk.

Operating out of London and Chennai, Lennox Hill Ltd is a unique provider of hosted software solutions for effective management of the ISO 9000, ISO 14000 and OHSAS 18001 standards. The current offering includes modules for document control, complaints management, audits and competency testing.

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