IPA Sweeps National Resident Satisfaction Awards
Six communities named 2016 winners.
- (1888PressRelease) April 27, 2017 - PHOENIX, Ariz. and GRAND HAVEN, Mich. - Investment Property Associates (IPA) was recognized for its high marks in customer service and resident experience. SatisFacts, the leading provider of resident surveys recently announced the winners of its 2016 National Resident Satisfaction Awards. IPA and all six of its Liv communities were honored.
IPA was an Exceptional Company award winner for a score of 4.5 or higher in resident satisfaction. Arizona communities: Liv North Scottsdale, Liv Northgate in Gilbert. Liv Avenida in Chandler, Live Ahwatukee and Michigan communities: Liv Arbors in Traverse City and Wildwood Meadows in Ludwig all received StatisFact Index scores of 4.0 or higher.
The SatisFacts Index is the average score of prospective and current resident responses to questions measuring renters' experiences, ranking key events and experiences from 1 (very unsatisfied) to 5 (very satisfied).
Scores are based on resident responses to questions addressing a variety of categories including:
• New customer experience
• Move in experience, satisfaction
• Service, maintenance request satisfaction
• Intent to renew lease upon expiration
Surveys are administered to residents of more than 3000 communities across the U.S. to recognize leading property management companies and communities for delivering outstanding resident experience.
"IPA is focused on building communities that help people live fuller lives and resident satisfaction is ultimately the most important measure," explains Heidi Arave, director, Liv Multifamily. "We are extremely honored to be recognized among the best in the country and it is especially meaningful to receive these awards based on our residents' feedback."
To enrich the lives of its residents, IPA incorporates elements of technology, sustainability, wellness and community into its community designs. Liv communities offer resort style state-of-the-art amenities including resort-style pools and spas, fully equipped fitness centers, indoor and outdoor lounge areas, game rooms, parks, walking paths and more.
About IPA
IPA develops, owns and manages Class A multifamily and senior communities in Greater Phoenix and Michigan that deliver outstanding resident experiences and consistent, competitive rewards to all stakeholders. In addition to providing prime locations, premium finishes, inspired designs, and resort-style amenities, IPA's purpose is to support the desired lifestyles of its residents by creating community, encouraging wellness, and enabling technology and sustainability. For information, visit www.ipaliving.com.
About SatisFacts
SatisFacts is the leading provider of resident surveys, focusing on multifamily retention and reputation management. With over 15 years of experience and serving more than 3 million units nationwide, SatisFacts' surveys provide actionable feedback that helps increase resident satisfaction and property management companies' overall bottom lines. SatisFacts is a division of Internet Brands.
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