IP Touchphone Attendant Consoles for Operators and Service Desks Now Available from BBH Solutions
IP Touchphone attendant consoles are now available from BBH Solutions. The IP Touchphone, powered by IP Trade, is an advanced SIP-based attendant console that enable users to efficiently handle and manipulate a very large number of incoming calls. The IP Touchphone appliance seamlessly connects as an endpoint to Cisco Unified Communications Manager.
- New York, NY (1888PressRelease) October 12, 2010 - BBH Solutions, Inc., a leading New York City provider of converged network solutions and IT managed services, announced today that they have furthered their partnership with IP Trade Networks by offering the new IP Touchphone platform. The IP Touchphone, which is powered by IP Trade technology, is an advanced SIP-based attendant console that enables users to efficiently handle and manipulate a very large number of incoming calls. BBH Solutions is the first US-based partner for IP Touchphone sales and installation.
"Over the past years, the relationship between IP Trade and BBH Solutions as evolved into a true partnership," said Didier Mattivi, CEO of IP Trade Networks. "From the beginning, the numbers of satisfied IP Trade users have increased dramatically. BBH Solutions has proven to be a key partner for the deployment of the IP trade solution in the US."
The IP Touchphone appliance connects as an endpoint to Cisco Unified Communications Manager, offering advanced call handling features and seamless integration. Two versions are offered:
Operator Console: The IP Touchphone Touch screen Assistant Device (TAD) is a high-end IP Voice and Video console that addresses the needs of attendants and assistants in the enterprise. It is a vital daily communications tool for assistants, providing a broad range of leading edge communication services including; IP voice, advanced contact management, call manipulation, and voice recording. The IP Touchphone's advanced boss-secretary feature set is especially designed for receptionists, attendants, and assistants. This powerful device is able to handle a large amount of incoming calls and allows the operator to manipulate them easily and efficiently.
Service Desk Console: The IP Touchphone Service Desk Console (SDC) addresses the needs of agents in helpdesks, call centers, or dispatch center environments. It is provides agents with a common view of queues, very large amount of customizable contacts (for daily campaign updates), dispatch keys, and voice recording. Designed for operators in the service desk and call center environments, the SDC is able to handle a large volume of incoming calls and allows the operator to manipulate them in an easy and efficient manner.
"The BBH team's technical skills and their strict precision in project management make them a true asset for IP Trade," said Mr. Mattivi. "With our new portfolio of dedicated applications for communication professionals, we at IP Trade are convinced that we will contribute to the success of BBH Solutions and their customers in the dynamic IP Communication world"
BBH Solutions, founded in 1989, has made significant enhancements to its converged network offerings in recent years, with the addition of personnel to their IP Communications Practice and the formation of a full Audio Visual Practice. In 2009, the company partnered with IP Trade Networks to offer their IP Trading Turret solutions, which fully integrate with enterprise-class IP PBX systems such as Cisco Unified Communications Manager. The addition of the IP Touchphone product set allows BBH Solutions to offer a robust SIP-based attendant console that integrates seamlessly into the Cisco Unified Communications Manager environment.
About IP Touchphone - IP Touchphone is business unit of IP Trade SA. IP Trade was founded in 2005 by a group of 4 senior engineers with 40 years experience in the telecom, IT and banking industries.
Amid a global transition towards IP-based converged networks integrating data, voice and video, financial institutions were left with a missing link in the trading floor. Prior to IP Trade, no trading turrets were available in the market that didn't require the use of a proprietary TDM voice switch. After recognizing that ongoing deficiency in the trading floor offerings, IP Trade was formed to specifically address these trading communication requirements.
The IP Touchphone products, built on the IP Trade turret technology, are the most advanced SIP-based operator consoles. The IP Touchphone goal is to provide highly reliable consoles for the most critical users in the enterprise. Their appliances are compatible with SIP and the advanced features of the IP-PBX of Cisco, Avaya, and Alcatel.
About BBH Solutions, Inc. - Manhattan-based BBH Solutions, Inc. provides technology services with a focus on the converged network and unified communications. BBH Solutions has Gold Partnership status with Microsoft and APC, and is a member of the BlackBerry® Alliance Program. They are certified by Cisco Systems in Advanced Unified Communications and Advanced Wireless LAN. Their Cable Infrastructure Group is certified by all major cable and connectivity manufacturers. A leader in providing customized network maintenance plans with their BBHWorks program, BBH Solutions offers services including on-site visits, remote monitoring, business continuity planning, disaster recovery, offsite back up, and strategic IT planning. BBH Solutions opened a second office on Long Island in 2006, and is an Inc. 5000 Honoree for 2008, 2009, and 2010. For more information about BBH Solutions, Inc., go to www.bbhinc.com.
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