Interactive Intelligence to Host "2012 Key Contact Center Trends and Priorities" Web Event

Industry analyst, Art Schoeller, featured as a presenter of educational webcast. End Quote

(1888PressRelease) January 23, 2012 - DUBAI, United Arab Emirates - Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is hosting a no-cost Web event titled, "2012 Key Contact Center Trends and Priorities: How You Can be Ready."

This 75-minute Web event will be held Tuesday, Jan. 31 at 8:30 p.m. Gulf Standard Time (GST)/ 11:30 a.m. Eastern time (EST).

The webcast, already attracting more than 900 pre-registrants, will feature Forrester Research Inc. principal analyst, Art Schoeller, who brings with him 35 years of experience in the computer, communications, and software industries.

This webcast is designed for call center managers, customer service VPs, and anyone in charge of managing the customer experience. Trends covered will include cloud-based delivery models, incorporating multichannel communications, the role of mobile devices, and more.

Also presenting will be Interactive Intelligence senior VP, Joe Staples, who has 30-plus years of experience in the communications technology industry.

"We designed this webcast to help contact centers answer the central question: 'How can I leverage the latest technology trends to both drive down costs and boost customer satisfaction?'" Staples said.

This webcast will feature an extensive Q&A, with presenters on the panel being joined by industry veterans, Sheila McGee-Smith, founder of McGee-Smith Analytics; and Don Van Doren, founder and president of Vanguard Communications. The concluding Q&A session will enable attendees to submit questions to panelists.

All webcast attendees will receive a free copy of the Interactive Intelligence contact center automation enewsletter, which features the latest Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report.

To register for the webcast, visit www.inin.com/webevent.

About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The company's unified IP communications solutions, which can be deployed on-premise or via the cloud, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2011 Top 500 Global Software and Services Suppliers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 orinfo ( @ ) inin dot com; on the Net: www dot inin dot com dot

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

Product Information Contact:
Mr. Shaheen Haque
Turkey & Middle East Territory Manager
Interactive Intelligence Middle East
Dubai, UAE
Direct phone: +971(4) 4347217
Mobile: +971 (50) 4573186
Email: shaheen.haque ( @ ) inin dot com

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