INFINITI HR Transforms Employee Experience with Customer-Centric Training, March 6-7, 2025
INFINITI HR is hosting a transformational employee experience training on March 6-7, 2025, led by Adair Cates & Jen Dulin. Inspired by the "Fans First" approach, the workshop will focus on removing friction, enhancing client interactions, and creating WOW moments. This initiative reinforces INFINITI HR’s commitment to service excellence & innovation.
- (1888PressRelease) March 06, 2025 - Columbia, MD – March 5, 2025 – INFINITI HR, the leading Professional Employer Organization (PEO) providing HR, payroll, risk management solutions, and more is excited to announce a transformative employee experience training session designed to elevate service excellence across the organization. The interactive workshop, taking place March 6 and 7, 2025, will be led by Adair Cates and Jen Dulin, two nationally recognized leadership facilitators and coaches.
This high-energy session draws inspiration from Jesse Cole’s groundbreaking “Fans First” approach, the methodology behind the viral success of the Savannah Bananas baseball team. Just as the Bananas revolutionized fan engagement by removing friction and creating unforgettable experiences, INFINITI HR employees will explore new ways to enhance client interactions and cultivate lasting relationships.
Enhancing the Client Experience for INFINITI HR Employees
The training will focus on:
Reimagining client interactions with a service-first mindset.
Removing friction points to streamline processes and improve efficiency.
Creating “WOW” moments that set INFINITI HR apart as a premier HR solutions provider.
Building long-term client relationships through personalized, memorable service.
Prior to the training, employees are encouraged to review a summary of “Fans First” to gain insight into its core principles and prepare for meaningful discussions.
“Adair Cates and Jen Dulin don’t just deliver training—they ignite transformation. Their leadership insights challenge us to elevate how we serve our clients, setting a new standard for excellence in our industry,” said Christine Knisley of INFINITI HR. “Having worked with Adair for years, we’ve seen firsthand how her guidance has shaped our culture and empowered our team to embrace continuous growth and innovation. We’re excited to bring her back to inspire and elevate us once again.”
Meet the Trainers: Adair Cates & Jen Dulin
Adair Cates is a sought-after leadership facilitator and coach who specializes in helping teams break through old habits and unlock their full potential. With a passion for human-centered leadership and workplace transformation, Adair has worked with organizations across industries to drive meaningful change, improve engagement, and inspire innovation. Learn more about her work at adaircates.com.
Jen Dulin is an experienced facilitator specializing in human-centered leadership, team engagement, and workplace transformation. She helps organizations remove friction, spark creativity, and build cultures that thrive. Her dynamic approach empowers teams to think differently and implement strategies that lead to sustainable success.
For more information about INFINITI HR’s commitment to innovation and client service excellence, visit infinitihr.com.
About INFINITI HR
INFINITI HR is a nationally recognized IRS-certified Professional Employer Organization (CPEO) that delivers full-service HR solutions, including payroll, risk management, compliance, employee benefits, and more. Named the Top Domestic PEO by Forbes, INFINITI HR empowers businesses of all sizes to streamline operations, reduce administrative burdens, and enhance workplace productivity. With a commitment to excellence and innovation, INFINITI HR serves companies nationwide, helping them scale and succeed. For more information, visit infinitihr.com.
###
space
space
Satisfied Users & 
Approved Press Releases
Print
Email
Report Spam