iNextrix Announced to Offer Intelligent Call Center Software for Customer Care
iNextrix Technologies Pvt. Ltd, a leading IT company, announced to offer an intelligent call center software for customer care.
- Abilene, TX (1888PressRelease) August 07, 2020 - iNextrix Technologies Pvt. Ltd, more popularly known as iNextrix, is a leading IT company. This company is popular for its innovative solutions. By continuing this tradition of offering innovative solutions, the company has announced to offer iCallify for customer care. It is an intelligent call center software, which helps in delivering an excellent customer experience. The company will offer this software for small businesses and call centers.
Customer service is essential in all businesses. In the fierce competition, the need and importance of retaining customers have increased than ever before. Traditional tools to communicate with customers to resolve their queries and concerns such as phone calls, emails, SMS, etc. are not as effective as they were in the past. Businesses need more advanced and technology-driven tools for customer care and lead nurturing campaigns. Thus, we have developed one of the best and the most advanced call center solutions, called, iCallify. We have used artificial intelligence driven predictive technology to make this software more powerful, shared spokesperson of the company.
As per the shared details, businesses can have an in-house customer care center to listen to the concerns of customers and provide them the required support by running inbound campaigns. Moreover, the companies can also run outbound campaigns using this intelligent call center software to leverage advantages related to lead nurturing and customer loyalty.
The spokesperson of the company shared a list of key features available in this software to benefit businesses willing to offer excellent customer experience:
Sticky agent call routing
Advanced call distribution (ACD)
Skill based call routing
Least talk time call routing
Soundboard Avatars
Remote agent support
Voicemail for agents
Reports for agents
Ring group
Predictive dialer
Auto dialers
Power dialer
Progressive dialer
Manual dialer
Callback
Call transfer
Call forwarding
Webphone
Broadcasting
IVR
Call script
Call park and pickup
Reports
And more
As per the shared details, it is one of the most advanced call center solutions, which offer some exclusive features for agents aka executives that handle customer support related activities. These features help in speeding up the support campaigns and leverage many more features and benefits.
The spokesperson of the company announced, it is also an omnichannel call center solution. Thus, a company can deliver customer care services via different communication channels such as:
Voice calls
Chat
SMS
Email
Facebook
WhatsApp
About iNextrix Technologies Pvt. Ltd
It is an IT company based in Ahmedabad, Gujarat, India. The company has been catering to its customers for more than a decade now with its innovative solutions and client-centric services. iCallify is one of the innovative products developed by the company, which is an ideal solution to deliver excellent customer experience as per the company. To know more about iCallify, please visit http://inextrix.com/icallify
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