iNextrix Announced to Offer iCallify to the Government Sector
iNextrix Technologies announced to offer iCallify to the government sector. iCallify is an omnichannel intelligent call center software.
- Abilene, TX (1888PressRelease) June 13, 2020 - iNextrix Technologies Pvt. Ltd, more popularly known as iNextrix, announced to offer iCallify to the government sectors. All different organizations in different countries can use this intelligent call center software.
iCallify is a proprietary call center solution of iNextrix. It is furnished with a wide array of feature to support various operations in the government organization. The government in different states or countries can use this call center software to provide various services and run different campaigns such as:
COVID 19 related emergency services
Healthcare emergency services
Fire emergency services
Traffic services
Awareness generation
And more
iCallify is an ideal software to manage various campaigns of different sectors in the government. For instance, anyone feels to have symptoms of the COVID 19 can call on a helpline number and ask for help. A center in the government can provide the required assistance and also sends the required onsite services to the citizens. This is just an example. There are many use cases of iCallify, which empower various departments in the government sectors, shared spokesperson of iNextrix.
iCallify is an omnichannel call center solution, which supports all major communication channels. Below is the list of communication channels supported by this software:
Voice calling
Instant messaging
SMS
Email
WhatsApp
Facebook
Help desk ticketing solution
The characteristic of being an omnichannel call center software empowers the government sectors to provide services and listens to the issues of citizens via any mode of communication. Moreover, using an integrated help desk ticketing solution can let government organizations keep track of all the concerns raised and services provided. This helps not only in keeping track of the tickets resolved, but it also helps in enhancing services in the future. The numbers can also be used to show to the press meets and other similar meetings.
According to the shared details, iCallify has all simple to advanced features to handle various campaigns run in the government sectors such as:
Call transfer
Call forwarding
Various call routing rules
Various auto dialers
Manual dialer
Soundboard Avatars
Interactive Voice Response
Disposition bucket
Voice broadcasting
SMS broadcasting
Remote Agent support
PSTN support
Voicemail
Call recording
Call parking
Live call view
Reports
And more
According to the shared details, the company will provide the solution within minimum turnaround time to benefit the government agencies. They can quickly get the solution and start using it.
About iNextrix Technologies Pvt. Ltd
It is an IT company based in Ahmedabad, Gujarat, India. The company offers various VoIP solutions to its clients all over the world. iCallify is an intelligent call center software, which benefits multiple businesses in diversified industry verticals. To know more about it, please visit https://inextrix.com/icallify
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