Hodusoft Announce Omnichannel Contact Center Software With Advanced Technologies
As business evolves technology needs to keep in step. Hodusoft’s recently launched omnichannel contact center software with advanced technologies offers a fluidly seamless experience across any channels and drives customer satisfaction.
- (1888PressRelease) March 15, 2018 - Hodusoft, a global leader in VoIP technologies, announced the availability of omnichannel contact center software with advanced technologies and elements of artificial intelligence embedded in it.
Speaking on the occasion a spokesperson of the company said that contact centers need to keep in step with changing customer behaviors and technologies. The telephone is no longer central to customer services. People may use any channel such as chat, SMS, social media, video call or email and they expect communications through any of these channels. Hodusoft contact center software unifies all channels into one smooth interface to serve customers and resolve their issues, regardless of the channel used. It is normal for a customer to raise an issue on one channel and take it up on another channel. In such cases it is easy for the contact center employee to keep step and handle a transaction to the customer’s satisfaction and do it in record time. Where omnichannel scores is that it allows fast responses and a higher level of service.
Some of the special features integrated into Hodusoft’s call center software are the obligatory predictive dialer but with a difference in that it has embedded artificial intelligence that eases the burden on agents of call centers. Intelligent auto dialer is another feature of the CRM integrated omnichannel contact center software from Hodusoft that increases dial rate efficiency. Another intelligent feature is skill based mapping of calls to the right and capable agent that assures customer satisfaction and speedy resolution. Automatic call distribution is built into the CC Software to keep agents busy and evenly distribute workloads. If an agent is busy the customer receives an email and this ensures continuity of contact giving the customer peace of mind.
Of special interest is the fact that Hodusoft CC software uses WebRTC technologies that simplifies omnichannel handling for agents. It becomes easy for an agent to view all channels, pick the one the customer chooses and respond promptly. WebRTC also allows video chats through a web browser interface.
There are plenty of features that will keep contact centers in top gear, assure high level of satisfaction to each customer and enhance brand image. Hodusoft’s omnichannel contact center solution is the outcome of dedicated research into customer behavior patterns and evolving needs of call centers. It is affordable, works smoothly right out of the box and lets one do more with less effort. Inquiries are welcome on 91-79-48939393, 91-8866728362, 1-707-708-4638 or via website http://www.hodusoft.com.
###
space
space
Satisfied Users & 
Approved Press Releases
Print
Email
Report Spam