Geomant Announces Lync Call Recorder General Availability
Lync Call Recorder available now.
- Dallas, TX (1888PressRelease) July 10, 2012 - Unified Communications software developer Geomant today announced the General Availability of its Lync Call Recorder, powered by Verba.
Geomant made the announcement whilst exhibiting at the Solutions Innovations Centre at Microsoft's Worldwide Partner Conference in Toronto, where 15,000 Microsoft and Microsoft Partner representatives are gathered. Geomant announced that following a number of successful deployments, its new software-based call recorder is now available for sale through its worldwide network of reseller partners.
Already one of the world's leading providers of Contact Center software for the Microsoft Unified Communications platform Lync, Geomant can now offer an enterprise call recording solution.
"Most regulated and customer-focused organizations recognize the need to record certain inbound and outbound telephone conversations to maintain quality and compliance. The huge increase in the use of Microsoft Lync as an enterprise voice platform has resulted in a pent-up demand for an enterprise-grade Lync Call Recording solution", highlighted Kevin Ross, Geomant's Product Director.
Geomant's Lync Call Recording solution has been developed as a result of Geomant's cooperation with Verba, a call-recording specialist whose recording system is installed at more than 500 customer sites across 30 countries.
As a passive, network based, call recording solution, the Geomant Lync Call Recorder has no impact on the call experience. Recording takes place centrally, with call recordings and associated data securely stored for subsequent access. The recorder's on-line application allows for easy searching and review of recorded calls. Options include Quality Management, Desktop Screen Capture and pause and restart (e.g. for PCI compliance).
"In this partnership Geomant provides deep Microsoft UC expertise combined with a well-established global partner network" commented Sam Daroczy, Director of Business Development at Verba Technologies. "Having Geomant as a strategic go-to-market partner for our Lync call recording and quality management technology gives us additional momentum. Verba products together with the Geomant contact center for Lync provide a unique integrated solution for our customers".
About Geomant:
Geomant is a well-established, innovative UC Software Developer and Systems Integrator specializing in Microsoft technologies. A Microsoft Gold Certified Partner, Geomant has offices across Europe, USA and Australia, and a global reseller network. For more information, visit www.geomant.com.
About Verba:
Verba Technologies is a leading provider of call recording and quality management solutions for Unified Communication platforms with support for voice, video and telepresence devices. Verba solutions have recorded hundreds of millions of phone calls at customers in more than 30 countries. Verba helps businesses across all industries to take advantage of rich functionality and a superior value proposition. For more information, visit www.verba.com.
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