Frost and Sullivan to Offer Free Webinar on IT Support
Corporations interested in enhancing their IT services can join Frost and Sullivan to learn the best turn key and custom solutions for enhanced customer service and to mainstream employee activities.
- (1888PressRelease) August 18, 2011 - Corporations can be a part of a new understanding of how IT support can work for enhancing a business. Frost and Sullivan are to offer a complimentary eBroadcast about the development of businesses and how to change mechanics with your business to offer sustainability and growth.
In this webinar, we share real-life stories from the trenches as well as our insights on how to improve each one with the ultimate goal in mind - making customer service easy. Learn how to simplify and make customer service easy for employees, IT, and most importantly, for your customers.
You will learn:
- Why making each interaction easy works and is crucial to your success
- 8 best practices of making work easy that we have learned across customer service organizations
- How you can simplify and see results using alternative measurements such as Customer Effort
It doesn't matter what generation you are serving or whether your customers are contacting your company to buy insurance, check on an account balance or fix a problem with their cell phone. Everyone involved wants the process to be easy. Your employees want it and your customers expect it. The challenge is how we can simplify and make it easy for employees to serve, for customers to get served, and for IT to support both.
If you want to find new and effective tips to solve problems and to work into turn key solutions to mainstream customer interactions and your internal environment, then you can join u for this complimentary eBroadcast to boost your network. Register by visiting http://webinar99.net/Frost-and-Sullivan/15-sept-2011/index.php?a_aid=4e052eef09c2e&a_bid=e9fbfd5e.
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